Complex Claim Specialist, Cyber

AmTrust Financial Services, a fast-growing commercial insurance company, is seeking a Complex Cyber Claim Specialist responsible for: handling a mix of first- and third-party cyber claims, with significant focus on business interruption claims; managing relationships with outside counsel and vendors; and providing timely and meaningful claim trend information to underwriters and actuaries.

• Investigating, analyzing, and evaluating claims to assess coverage liability and damages across first- and third-party cyber incidents
• Formulating claims and litigation strategies
• Coordinating with and supporting the engagement of outside counsel and third-party vendors – including identifying appropriate resources and monitoring costs
• Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handlingvsuch claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business
• Facilitating the collection and analysis of claims-related data for analytic purposes
• Reviewing and updating third party vendor panel on an ongoing basis
• Disseminating information on claim trends to senior management and underwriting teams
• Supporting underwriting inquiries and information requests
• Communicating with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)

• 5+ years of claims handling experience managing primary and excess cyber claims, with business interruption claims experience preferred.
• JD with insurance coverage litigation experience (ideally related to cyber/data privacy) is a valuable alternative. CPA is ideal but not required.
• Demonstrated ability and experience handling both first- and third-party (cyber) claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management
• In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
• Demonstrated organizational skills and ability to manage multiple claims and priorities effectively
• Analytical thinker that can drive results using all facets of the legal and claims processes
• Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
• Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.