Community Operations Coordinator

We have over 10,000 paying communities powered by Circle — and that number is growing fast, month over month. Most of our customers rely on the Circle Community as their go-to hub for learning how to build successful communities: it’s where they explore what’s possible with the product, get support from peers, and access best practices that help them grow.

But as our community scales, so does the complexity. We’re running more programs, hosting more events, and reaching more members — but there’s currently no single person owning the systems and communication that tie it all together. You’ll be the one to change that.

We’re looking for a Community Ops Coordinator to bring structure, clarity, and momentum to how our community runs. You’ll be the engine that keeps our events, programs, and communications running smoothly — and the connective tissue that helps members feel informed, supported, and excited to engage.

This role is perfect for someone who loves bringing order to moving parts and shaping how members experience a community. You’ll sit at the intersection of operations and communication — connecting the dots between programs, thinking holistically about how we show up to members, and making the Circle Community feel more cohesive, intuitive, and high-impact every single day.

Community Comms

• Streamline and coordinate how we communicate with members across events and programs to reduce noise, improve clarity, and drive better engagement.
• Drive participation in our monthly challenges and other key programs through segmented, targeted outreach.
• Ensure all member-facing touchpoints — from emails to DMs to automated messages — are cohesive, timely, and on-brand.
• Write and send our weekly digest and monthly roundup, keeping members in the loop with key resources, upcoming events, and program highlights.

Ops & Systems

• Own and maintain the systems behind our core programs — including events, monthly challenges, Circle Contributors in the community, and new course launches in the Circle Academy.
• Schedule, coordinate, and announce all events hosted in the customer community — ensuring they are well-timed and in alignment with larger campaigns.
• Provide support and troubleshoot issues related to community programs, systems, or member experience — acting as the go-to person for resolving problems and coordinating with internal teams when needed.

Community Moderation & Member Experience

• Partner with Community Managers to create and maintain a cohesive, welcoming member experience — from guiding new members and surfacing helpful resources, to live moderating events and ensuring they feel engaging, inclusive, and worth showing up for.
• Keep the community thoughtfully organized by tagging posts, organizing content, managing our AI Agents, and ensuring top resources are easy to find and surface when members need them.
• Support community moderation by managing the moderation queue, responding to member posts, and upholding our community guidelines.

• Strong alignment with our values (find our values on our career page if you haven’t read up on them yet).
• You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
• 3+ years experience in a community management, customer marketing, or community operations role — ideally supporting a customer-facing or product-driven community.
• Experience designing and executing programs or campaigns that educate, engage, and activate customers (e.g. product education, newsletters, challenges, live events).
• Excellent written communication skills — you know how to craft messages that are clear, timely, and on-brand
• Comfortable using data to evaluate comms performance, spot gaps, and inform improvements.
• Strong organizational and project management skills — you’ve run multiple initiatives at once and know how to keep things moving and on track.
• A sharp eye for detail and quality, with a love for improving systems and processes to make things run smoother.
• Tech-savvy and quick to learn new tools — ideally with some familiarity with modern community platforms, segmentation tools, and content management systems.
• Adaptability and ease navigating ambiguity.

Bonus points:

• Experience working at a community-led business.
• Familiarity with Circle’s product and community platform.

The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.