Community Manager

Community Manager

Applause is adding a new Community Manager to the team to help support and expand our community of over 1 million professional software testers from 240 countries and territories around the world.  

This role has several major responsibilities including identifying and recruiting participants for specific customer requests in support of our Applause delivery teams, working to improve and streamline the tester experience within our community, and contributing to Applause’s uTest brand and community awareness. 

We want someone who lives in the greater New York City metropolitan area and has experienced the world of recruiting, including sourcing large numbers of individuals, sometimes with very specific and complex demographics or requirements. This person will have a proven track record of driving results and meeting deadlines, as well as be analytical, creative and possess an acute attention to detail. 

Responsibilities

• Defining and implementing social media and communication campaigns to align with marketing strategies
• Providing engaging text, image and video content for social media accounts
• Responding to comments and tester queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing Team to ensure brand consistency
• Build relationships with testers, potential testers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Skills

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building online forums, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. test attendance KPIs)
• Excellent verbal and written communication skills in English
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• Degree in Marketing or relevant field

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe

• Collaborate with an international team of 450+ passionate, talented co-workers

• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands

• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand

• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity

• Experience a supportive culture that emphasizes teamwork, innovation and transparency

• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments.

Applause Core Values: 

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? 

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.

• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.

• In It Together: You have a team-first mindset and love collaborating with your peers.

• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation: 

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth. 

The total salary range for this position is $50,000 to $70,000

Accommodations: 

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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