Community Manager, Ambassador

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

As a Community Manager, you will help build and scale Superhuman’s community programs, creating meaningful experiences that drive engagement, advocacy, customer connection, and product feedback. You’ll work at the intersection of community, marketing, and customer experience, helping cultivate relationships with ambassadors, customers, AI enthusiasts, and industry professionals.

This role is ideal for someone who is passionate about building communities and has experience growing ambassador, customer, advocacy, or B2B communities. You’ll have the opportunity to shape programs, foster engagement, and create scalable systems that help community members connect with each other and with Superhuman.

In this role, you will:

• Own and execute community programs that drive engagement, participation, and member retention.

• Recruit, onboard, and support community members.

• Plan and facilitate virtual events, workshops, challenges, and community experiences that create value for members.

• Manage and grow community platforms, including Slack and Common Room, while fostering a welcoming and engaging environment.

• Partner with Product, Marketing, Customer Success, and Communications teams to collect feedback, surface customer insights, and strengthen community impact across the business.

• Create content, communications, and engagement campaigns that encourage participation and celebrate community success stories.

• Analyze community health metrics and program performance, using data and member feedback to continuously improve programs.

• Build scalable processes, documentation, and operational systems that support long-term community growth.

• Help establish community best practices and contribute to the evolution of Superhuman’s community strategy as the program continues to grow.

• 2–5 years of experience in community management, customer advocacy, ambassador programs, customer marketing, customer engagement, or a related field.

• Experience building, managing, or scaling ambassador, champion, advocacy, customer, or B2B communities.

• Experience managing online community platforms such as Slack, Common Room, or similar community technologies.

• Demonstrated success designing and executing virtual events, engagement programs, campaigns, or community initiatives that drive participation and member value.

• Strong project management and organizational skills, with the ability to manage multiple priorities and execute independently.

• Experience collaborating effectively with cross-functional teams, including Product, Marketing, Customer Success, Communications, and Operations.

• Excellent written and verbal communication skills, with the ability to engage, educate, and build relationships across diverse audiences.

• Strong analytical skills and experience using community metrics, engagement data, and member feedback to inform decisions and improve programs.

• Experience gathering customer or community feedback and translating insights into actionable recommendations for stakeholders.

• Passion for creating inclusive, welcoming, and valuable community experiences that foster belonging and advocacy.

• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

• This role requires travel (Approx. 6-8 times per year) for community events, team offsites, in-person collaboration, etc

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

• Disability and life insurance options

• 401(k) and RRSP matching

• Paid parental leave

• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).