Community Manager II

Summary:  The Community Manager 2 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor.  The Community Manager 2 completes these job duties or assigns to supervisors under their supervision and guidance.  

Benefits: Maiker Housing Partners offers competitive compensation and an excellent benefit package, which includes medical, dental, vision, life, short term and long term disability, 401(k) match and participation in the Public Employer’s Retirement Association.

The Community Manager 2 sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, and accuracy/response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and PBV units.  The Community Manager 2 manages larger properties that are tax credit or market rate, multi-site communities, or smaller communities that are more complex subsidies.

Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing and Leasing

• Develop and implement marketing plan and leasing plan for community
• Direct marketing and management of all housing rental applications
• Interview prospective members and perform required verifications to comply with Low Income Tax Credit Program, HUD 4350.3 Occupancy Handbook, and HOME program
• Show prospective members apartment models and/or available apartments
• Provide information on nearby schools, shopping, recreation, and public transportation
• Lease apartments, collect required security deposits, and complete lease paperwork

Member Management

• Maintain occupancy levels and rent revenues per established metrics
• Collect all rents including delinquent rents, maintain uncollected rents below 2-3% 
• Investigate and resolve member complaints, support staff to resolve ongoing complaints
• Inspect vacated apartments to determine needed repairs or maintenance
• Comply with all multi-family housing laws including the Fair Housing Act and ADA
• Oversee entire eviction process
• Comply with all multi-family housing laws including the Fair Housing Act and ADA
• Oversee entire eviction process
• Direct and plan for themes/events with Assistant Community Manager and Leasing Consultant
• Partner with Maiker’s Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
• Partner with Maiker’s FCV Team to work towards housing stability for all community members
• Where required, oversee the entire eviction process

Financial Management

• Achieve expected NOI at property, and assist in achieving all Maiker property management goals and other department goals
• Present recommendations to DPO/MPO to better maximize property performance
• Work with DPO/MPO to develop annual operating budget, gain approval for exceeding budget
• Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
• Enter accurate and timely financial, community and member data into Maiker’s data management system

Maintenance

• With Regional Maintenance Supervisor, direct and coordinate activities of maintenance staff engaged in plumbing or electrical repair, painting, and landscaping or other work
• Arrange for maintenance contractors or other site services such as carpet cleaning
• Inspect all apartments delivered by the maintenance staff as ready to rent
• Make final determination that each apartment meets Maiker standards and is ready to rent
• Survey the community exterior to ensure quality standards are met
• Record deficiencies and write work orders to address identified needs
• Maintain and monitor “Make Ready Board” and the Community Key Control system

Staff Management

• Manage, direct and coordinate efforts of staff:  hire, schedule, train, evaluate, promote, counsel, reward and recognize, and hold team members accountable
• Provide frequent feedback and coaching, conduct annual performance review for direct reports
• Lead daily 10 minute stand-up meetings or other communication with entire team
• Perform functions of Assistant Community Manager and Leasing Consultant, as needed

Education and Experience

• High School degree or equivalent education level
• 3-5 years of experience as a Community/Property Manager in Affordable Housing
• Certifications, such as CAM, CAPS or CPM, are very desirable
• 5+ years of affordable housing leasing experience, affordable housing program expertise
• 5+ years of management/supervisory experience
• Experience with budgeting and property cost control, proactive budget management
• Proficient in MS Office, including Word, Excel, and Outlook
• Working knowledge of Yardi Property Management software
• Bilingual in Spanish/English

Knowledge and Skills

• Demonstrated success as a Community Manager 1
• Excellent listening, verbal, and written communication skills
• Excellent customer service skills
• Strong organizing and planning skills, with ability to manage multiple projects and priorities
• Detailed, accurate, and consistently meets deadlines
• Strong mathematical skills including fractions, decimals, percentages, and ratios
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Understands and interprets technical procedures and governmental regulations
• Manages for results, holds team accountable and provides resources and support
• Exceptional teamwork, involves others in the decision making process, as needed
• Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions

• Regular computer use throughout the day, ability to sit for lengthy periods of time
• Stand and walk on hard surfaces, and go up and down stairs
• Lift/push/pull/carry various objects of 10 – 20 lbs. frequently and 30 – 40 lbs. occasionally
• Reach to shoulder level and above, and bend at the hips and knees
• The employee is regularly exposed to outdoor weather conditions while performing their job
• The noise level in the work environment is usually moderate