Commercial Lines Account Manager

Key Responsibilities

• Pride exceptional customer service by responding promptly to client calls, written requests, and inquiries.
• Manage a renewal book of business with a focus on client retention, cross-selling, and account rounding.
• Assist producers with completing applications, preparing new business and renewal quotes, and managing submissions.
• Process all types of policy transactions including renewals, endorsements, certificates, billing, audits, and rewrites.
• Maintain accurate records in the agency management system (Applied); follow established workflows and procedures.
• Build and maintain effective relationships with carrier partners and team members.
• Review policies, endorsements, and audits for accuracy before delivery to clients.
• Market, quote, and bind coverage for both new and renewal accounts, including smaller renewals independently.
• Advise clients on coverages, answer policy questions, and identify opportunities to expand coverage or fill gaps.
• Support claims process by notifying carriers, following up on outstanding claims, and assisting with resolution.
• Conduct client and carrier meetings when requested.
• Maintain all required continuing education, including construction-related courses (CRIS designation preferred).

Skills, Knowledge and Expertise

• Excellent written and verbal communication skills.
• Strong customer service orientation, professionalism, and ability to build relationships.
• Effective time management and organizational skills with ability to balance multiple priorities.
• Knowledge of carrier websites and online quoting systems.
• Self-motivated, goal-oriented, and detail-focused.
• Industries: Contractors, non-profits, wholesalers, retailers, restaurants/caterers, apartments, unions, chemical manufacturers, transportation, auto leasing, professional services firms, terminal operators, and more.
• Policies: Commercial Auto, GL, Package, Workers Compensation, Umbrella (Primary & Excess), EPLI, D&O, Fiduciary, Pollution, Professional, Cyber, Contractor Bonds, Flood, Earthquake, Inland Marine, Crime, Union Liability, and Special Events.
• Minimum 5+ years of experience in commercial lines account management.
• At least 3 of the last 5 years in an account manager role.
• Strong background working with contractors, including reviewing contract insurance requirements and issuing certificates.
• Active Property & Casualty license in Pennsylvania and New Jersey.
• Experience with non-admitted markets.
• Willingness to complete continuing education courses (construction-related, CRIS designation preferred).

Benefits

• Potential career paths include promotion to Account Executive, Producer, or Agency Operations Manager as roles become available.

About
Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.