At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Role Summary
If you have a passion for AI security and have a track record in technical excellence, this is your opportunity to work at the forefront of securing AI runtime, agentic systems and enterprise LLM deployments. You will be working with advanced security models, AI runtime guardrails and red-team capabilities. The cloud doesn’t sleep, and neither does our commitment to uptime. As a Cloud Support Engineering Manager, you aren’t just a "ticket traffic controller." You are a technical leader, a mentor, and a high-stakes problem solver. You will lead a global team of elite Cloud Support Engineers to ensure our global SaaS infrastructure remains resilient and making sure our customers, both SaaS and Self Hosted, feel supported through every deployment, migration, and occasional "why is this 404-ing?" crisis.
Key Responsibilities
Team Leadership & Growth: Hire, mentor, and retain the team. You’ll be responsible for career trajectories, technical upskilling, and maintaining morale during high-pressure outages.
Operational Excellence: Define and refine support workflows. You’ll ensure that SLAs (Service Level Agreements) are met without burning out the team.
Incident Management: Act as a primary escalation point for "Severity 1" issues. Coordinate between support, backend engineering, and the customer for rapid resolution.
Strategic Collaboration: Work closely with Product and Eng teams to provide feedback on recurring technical pain points, turning support data into product improvements. Also working with Solutions Engineers for any Customer related issues.
Metrics-Driven Management: Track and report on key performance indicators (KPIs) like CSAT, MTTR, and first-response times.
Qualifications & Experience
Required (The Essentials)
Experience: 5–7 years in Cloud/Technical Support or SRE, with at least 3 years in a leadership or people-management role.
Education: Bachelor’s degree in CS, IT, or equivalent "in-the-trenches" experience.
Cloud Mastery: Deep knowledge of at least one major provider (AWS, Azure, or GCP).
Technical Stack: * Proficiency in Linux and Kubernetes administration.
Strong Networking knowledge (TCP/IP, DNS, Load Balancing, SSL/TLS).
Familiarity with at least one scripting language (Python, Bash, or Go).
Soft Skills: High empathy, "grace under fire," and the ability to translate "tech-speak" for stakeholders.
Preferred (The "Unicorn" Skills)
Infrastructure as Code (IaC): Hands-on experience with Terraform, Pulumi.
Orchestration: Experience supporting Kubernetes (K8s) or Docker in production environments.
FinOps: Ability to analyze cloud spend and identify optimization/cost-saving opportunities.
Security & Compliance: Familiarity with SOC2, HIPAA, or ISO 27001 standards.
Why Join Us?
You get the best of both worlds: the thrill of high-level technical troubleshooting and the fulfillment of seeing your team grow into the next generation of SREs. You will be the heart of our customer experience and a vital pillar of our engineering culture.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $155,200.00 - $232,800.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
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