Clinical Support Coordinator - Outpatient Cardiology Specialty Clinic

We are searching for a Coordinator of Clinical Support with Texas Children's Cardiology Specialty Clinic in The Medical Center -- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service. To assist in coordinating flow and provider schedules to manage patient care effectively.

"As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. "

Think you’ve got what it takes?

Qualifications

• Required H.S. Diploma or equivalent with some college coursework preferred
• Required 2 years experience in a indirect patient care role

Responsibilities

• Demonstrates positive and effective interpersonal skills, communication, and customer service skills. Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
• sensitive manner.
• Coordinates daily appointments.
• Collaborates with clinic staff to ensure efficient patient flow
• Participates in Care Coordination
• Prioritizes incoming phone calls regarding patient care and need for urgent appointment. Schedules and confirms same day and work-in appointments and informs the clinic of appointments. Updates all patient information accurately while the appointment is being made and reminds patient/family of insurance responsibilities.
• Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedure.
• Notifies provider of the arrival of the first clinic session patient once patient is roomed.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.