Client Training Manager

Syllo is a software company in the legal space that offers an AI-powered litigation workspace
that enables lawyers to safely harness the power of language models. After spending years
developing our cloud-based application, Syllo's platform is now used by a wide range of legal
professionals — from the largest law firms in the world to the most prestigious law schools.
We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and
engineers. We hold each other accountable to achieve ambitious goals in a timely way while
treating one another with respect and understanding. If you're excited about AI and passionate
about being part of a remote team that seeks to transform the legal practice, then read on!
We are seeking a Client Training Manager to join our training department. In this role, you own
the training relationship for Syllo's largest accounts, delivering white-glove service that directly
shapes retention and expansion. You design and execute account-specific learning programs,
maintain dedicated client portals, and translate usage data into actionable insights for clients.
This is a senior individual contributor role at the intersection of instructional expertise and legal
domain knowledge.
Key responsibilities

• Own the end-to-end training relationship for a defined book of Syllo's largest accounts,
  serving as the primary training point of contact for each
• Conduct learning needs assessments with client stakeholders to design account-specific
  curricula that reflect actual workflow and role requirements
• Deliver live and asynchronous training sessions tailored to each account's use cases, skill
  levels, and Syllo configuration
• Build and maintain a dedicated client portal for each account, ensuring content is
  current, organized, and accessible to the right users
• Produce monthly and quarterly learning analytics reports for clients
• Collaborate with the Instructional Designer to ensure LMS modules reflect your
  accounts’ needs and with subject matter expert training leads to ensure curriculum
  development reflects latest workflows
• Capture client feedback and surface recurring pain points or feature gaps to the product
  and client account teams
  

Qualifications
Note: this is a wish list. Please do not hesitate to apply if you only have some of these
qualifications, especially if you come from a less traditional background. We value both current
skills and proven potential, and will give you an opportunity to present your best foot forward
as part of our hiring process.

• 5+ years of experience in customer-facing training, customer success, litigation, or
  account management, preferably in legal tech or a law firm
• Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred
• Demonstrated ability to manage complex client relationships at the enterprise level,
  including senior stakeholders at law firms or in-house legal teams
• Experience designing and delivering training programs tailored to distinct audience
  segments
• Comfort working with learning analytics platforms and translating data into client-facing
  narratives
• Experience with LMS platforms and client portal tools
• Strong project management skills and a track record of managing multiple accounts
  simultaneously without dropping commitments

Capabilities

• Accountability: you follow through on commitments on your accounts
• Client focus: you think about what the client needs before they ask, and you design
  programs that reflect that
• Communication: you speak clearly to internal and external stakeholders
• Judgment: you know when to escalate a client concern and when to solve it yourself
• Adaptability: you tailor your approach to the account, not the other way around
  

Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K – $160K, with potential for a higher range for exceptional candidates. Total compensation package includes equity and benefits.