Provides Tier I/II system administration and help desk support for classified mission systems. Troubleshoots hardware, software, accounts, and connectivity; installs and maintains servers, workstations, operating systems, and applications; manages tickets and documentation; monitors system health and backups; and supports patching, vulnerability remediation, RMF/JSIG/ATO compliance, and security incident escalation.
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.
Responsibilities- Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
- Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
- Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
- Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
- Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
- Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.
- Bachelor's degree and 5-7 years of related experience
- TS/SCI clearance
- Security+/A+/Net+ certification
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
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