Client Services Manager 1, Enterprise Direct Sales

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for contributing to the delivery of the sectors sales targets and business objective as a primary face to the customer for account stewardship. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.
Job Description
Core Responsibilities

• Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution.
• Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues.
• Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines.
• Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance.
• Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health.
• Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs.
• Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer Experience (CX); Proactive Behavior; Communication; Taking Initiative
Salary:
National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years