Client Operations Specialist

JOB DESCRIPTION
Join our team as a Client Operations Specialist, supporting our operations and clients across Latin America and North America.
In this role, you will help coordinate client work orders, maintain accurate records, support audit requests, prepare quotations and client communications, and assist with status reporting and other day-to-day operational activities. You will work closely with colleagues across different regions, including team members in Mexico and China, making this a great opportunity to gain experience in an international and collaborative environment.
We are looking for someone who is organized, detail-oriented, comfortable working with Excel, and confident communicating in both English and Spanish. This is an excellent opportunity for an early-career professional or recent graduate interested in developing their experience in client operations, auditing and inspection-related services.
This is a hybrid position based in our Mexico City office.
RESPONSIBILITIES
In this role, you will:

• Coordinate and process assigned client work orders in a timely and organized manner.
• Support client and supplier onboarding activities, including preparing and sending starter kits and quotations.
• Receive, coordinate, and follow up on audit requests from clients.
• Maintain accurate client and project information within internal systems, including the SMETA portal.
• Communicate with clients across Latin America and North America, responding to inquiries promptly and professionally.
• Follow up on outstanding payments and send payment reminders when required.
• Prepare client status updates and support the development of weekly and recurring reports.
• Use Excel to maintain, organize, and report operational information.
• Collaborate with Operations, Client Relations, Business Support, regional teams, and other internal stakeholders.
• Prepare proposals, report specifications, and other client documentation as needed.
• Identify issues, coordinate with relevant stakeholders, and support practical solutions.
• Follow UL Solutions' Code of Conduct and applicable physical and digital security practices.
• Perform other related duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Science or a related discipline.
• Professional proficiency in English and Spanish, with the ability to communicate effectively with clients and colleagues verbally and in writing.
• Working knowledge of Microsoft Excel, Word, email, and other standard business applications.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple activities and follow-ups in a structured manner.
• Problem-solving skills with the ability to identify issues and propose practical solutions.
• Ability to collaborate effectively with colleagues and stakeholders across different locations and cultures.

Nice to have:

• 1-2 years of professional experience in operations, client services, auditing, inspections, compliance, or a related environment.
• Previous knowledge of or exposure to audits and inspections.
• Experience preparing client or operational reports.
• Portuguese language skills.

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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.