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The Client Intelligence Unit Associate Manager will leverage financial insights and technology to improve customer interactions and outcomes.
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Client Intelligence Unit Associate Manager role will be responsible for managing a team of investigators responsible for performing Level 2 escalation reviews of Enhanced Due Diligence/Periodic Reviews and name screening alerts, and determining the appropriate course of action. In addition, the Client Intelligence Unit Associate Manager will assist with the provision of Know Your Customer (KYC) (Client Identification Procedures (CIP) and Customer Due Diligence (CDD) Procedures)-related advice and guidance related to SoFi’s diverse products and services. The Client Intelligence Unit Associate Manager will also assist with the drafting of KYC/CIP/CDD compliance policies and procedures, and help execute ad-hoc projects.
What you’ll do:
- Manage a team of investigators responsible for performing name screening (sanctions, PEP, 314(a) and adverse media) and Enhanced Due Diligence (EDD) on High Risk Customers.
- Ensure customer and transaction-related alert determinations are appropriate, fully supported, and documented.
- Respond to KYC-related escalations from various business units or compliance teams, including related to investigations and guidance on KYC risk and compliance requirements.
- Assist with the interpretation and completion of requests for information from internal review groups (testing, audit, etc.) and external regulators
- Manage and lead the Level 1 EDD/Periodic Review and name screening teams.
- Support the oversight of SoFi’s KYC/CIP/CDD programs, including identifying list management opportunities, making decisions on alert dispositioning, escalating potential true matches or other risky customers to management, and completing required regulatory reporting, as applicable.
- Monitor Anti-Money Laundering and KYC/CIP/CDD-related regulations, laws, and best practices, identify new or changing requirements, and collaborate with different teams to ensure ongoing compliance with applicable regulations.
- Support special ad-hoc projects, including the drafting and maintenance of policies and procedures, liaising with cross-functional teams on initiatives, memorializing risk-based decisions, and developing tailored training, as assigned.
What you’ll need:
- Bachelor’s Degree from a four-year college or university in a related field.
- 5 years of KYC-related experience within a financial institution or government agency.
- Strong working knowledge of KYC regulatory requirements and experience working with screening tools and relevant technologies.
- Ability to maintain up-to-date knowledge of BSA/AML laws and regulations, and the ability to apply this knowledge in assessing transactional activity and other risk exposure related to different products and services.
- Demonstrated written and verbal skills to communicate effectively with all levels of the organization and across different business lines.
Specific Skills in:
- Experience with AML and KYC-related customer and transaction investigations.
- Excellent organizational, verbal, written, and interpersonal skills are required.
- Must be able to multitask, adapt well to changing priorities and effectively prioritize workflow to meet deadlines.
- Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure.
- Excellent analytical skills.
Nice to have:
- CAMS/CFE certification preferred (or willingness to become certified within one year of start date).
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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