Client Insight Analyst I

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Client Insight Analyst I supports programs designed to improve client experiences across Advarra services and products. This role focuses on executing core Voice of the Customer (VoC) activities, supporting data analysis, and assisting in the delivery of insights that help teams understand client feedback and identify improvement opportunities.

Working under guidance, the Analyst I contributes to survey design, reporting, and analysis while developing skills in client experience analytics, stakeholder collaboration, and problem-solving.

Job Duties & Responsibilities

• Support the administration and distribution of client feedback surveys as part of Advarra’s Voice of the Customer (VoC) program.
• Assist with collecting, organizing, and validating client feedback data from surveys and other sources.
• Prepare routine reports and summaries using established templates and guidelines.
• Maintain and update dashboards and tracking files for client experience metrics under supervision.
• Help identify common themes or data anomalies in survey results and escalate findings to senior team members.
• Support root cause analysis efforts by gathering data and documenting observations.
• Follow established VoC “close-the-loop” processes, including logging feedback and tracking follow-up actions.
• Coordinate with internal teams to ensure timely and accurate data updates.
• Document processes, data definitions, and standard operating procedures as directed.
• Participate in team meetings, training, and knowledge-sharing activities to build skills in analytics and client insights.
• Perform other related duties as assigned.

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• 0-2 years' experience in a data, reporting, administrative, or analytical support role, or relevant education in lieu of experience.
• Basic proficiency with computer applications, including MS Office products (Excel, Word, PowerPoint).
• Ability to accurately enter, organize, and review data with attention to detail.
• Ability to follow established processes and work instructions with guidance.
• Effective written and verbal communication skills and willingness to ask questions and learn.

Preferred Qualifications

• Bachelor's degree in business, analytics, or a related field.
• Exposure to surveys, customer feedback, reporting, or data collection activities.
• Familiarity with spreadsheets, basic reporting tools, or CRM systems.
• Interest in client experience, analytics, or business insights.
• Ability to manage routine tasks and meet deadlines in a structured environment.
• Willingness to adapt to changing priorities, tools, and processes.
• Demonstrated reliability and consistency in attendance and work output.

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions
• Focus and attention to tasks and responsibilities
• Verbal communication; listening and understanding, responding, and speaking

Advarra is an equal opportunity employer that is committed to providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identify), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.

The base salary range for this role is $62,000 to $102,000. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.