Client Implementation Service Analyst II

This position is remote/work from home and can be located anywhere within the United States. If you live within 25 miles of any Cox office, the role will be hybrid.
The Client Implementation Service Analyst II is responsible for planning, configuring, and launching software solutions for clients while coordinating with internal teams to ensure successful project delivery. Acting as the primary client contact, the Analyst II guides customers through the implementation process, manages multiple concurrent installations, provides status updates, and identifies risks or potential impacts to project timelines. The role involves building and configuring client accounts based on signed contracts, supporting Project Management and Training teams with onboarding tasks, and ensuring clients fully understand product functionality and configuration.
This position requires strong organizational, time management, and communication skills, along with advanced technical knowledge of our products and systems. Service Analysts II typically work on projects of broader scope with limited oversight and conduct handoffs to appropriate teams once accounts are launched. Due to product and platform complexity, domain expertise is essential, with focus areas including Dealertrack F&I, DMS Business Office Application, Core Forms, Deal Central, DMS+, and F&I Intelligence deal documents. As part of a client-facing team, Analysts II applies advanced technical expertise, vehicle transaction knowledge and project management skills to deliver successful implementations.
What You'll Do

• Plan and coordinate the setup and configuration of software for clients.
• Configure software systems according to client specifications and requirements.
• Assist dealer clients in understanding and utilizing the software products
• Provide guidance and support throughout the setup and configuration process
• Collaborate with Project Management and Training teams to support client onboarding tasks
• Proactively manages escalations, risks, and assists in the resolution of issues related to product installation
• Perform final validation of system settings as approved by the dealer
• Test the functionality of purchased products
• Manages and ensures customer expectations are met through the implementation cycle.
• Maintain an advanced technical understanding of the company's products and software systems.
• Use technical knowledge to troubleshoot issues and provide effective solutions.
• Communicate effectively with clients to understand their needs and provide clear instructions.
• Ability to effectively manage projects across multiple product types and drive successful execution.
• Manage multi tasks and projects simultaneously
• Adapt to changing priorities and client requirements

Who You Are
Minimum Qualifications

• Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
• Advanced understanding of vehicle transactions within dealership systems, including CRM, DMS, and Digital Contracting
• Automotive industry experience required
• Experience working in Salesforce or other CRM system
• Excellent presentation, written, and verbal communication skills
• Ability to identify problems and initiate corrective and preventative actions.
• Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software.
• Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere.
• Ability to learn new technologies and concepts quickly.
• Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Preferred Qualifications

• Experience working within Implementation or Client Service teams
• Experience with F&I and/or Desking Forms
• Project Management experience
• Excellent presentation, written, and verbal communication skills
• Ability to identify problems and initiate corrective and preventative actions.
• Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software.
• Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere.
• Automotive industry experience required
• Ability to learn new technologies and concepts quickly.
• Strong interpersonal and collaborative skills, and ability to lead through influence and navigate effectively within the organization to deliver results.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

USD 26.73 - 40.10 per hour
Compensation:
Hourly pay rate is in the range of $26.73 - $40.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 06/13/2026
EOE, including disability/vets