Change Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain’s Global Business Services (GBS) group is hiring an experienced Change Manager for our Enterprise Project Management Office (EPMO). You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities.

The Change Manager will play an important role in ensuring all initiatives meet objectives by increasing employee adoption and usage. The primary responsibility will be to utilize a consistent change management framework to reduce resistance, remove negative unintended consequences, communicate the changes, and maximize solution adoption. The Change Manager will work with global, cross-functional teams to understand the impacts of change on people, processes, technology, and customer experience.

What You’ll Do

• Contribute to a culture of change agility, building internal capability through coaching, training, and best practice sharing

• Collaborate Across Global Teams: Work closely with project teams and business leaders to identify and prioritize change requests, assess impacts, and determine optimal change management approaches that align with digital transformation goals.

• Develop Communication Materials: Create high-quality content and messaging materials that clearly articulate changes and promote UX enhancements, ensuring that all stakeholders are kept informed about the organizational impacts of these changes.

• Metrics and Continuous Improvement: Establish, maintain, and analyze change management and UX metrics to measure process effectiveness, identify areas for improvement, and incorporate industry trends and best practices into organizational practices.

• Post-Implementation Reviews: Conduct evaluations of change management effectiveness following implementation, recommending improvements based on assessment results.

Responsibilities:

• Apply appropriate processes and tools to support effective adoption of the changes required by multiple programs/projects across the enterprise

• Conduct impact analysis, identify key stakeholders, and confirm change readiness throughout the project lifecycle

• Manage and build relationships with the business to educate about changes and help drive decisions

• Collaborate on the development and maintenance of the change management methodology, processes, and templates

• Facilitate meetings to gather stakeholder lists and impacts

• Identify communications requirements for the project/program and support the development and delivery of communications

• Work with project teams to identify risks and prepare mitigation plans

• Coach or consult with project teams to help them integrate change management activities into their project plans

• Improve the efficiency and effectiveness of the GBS EPMO through lessons learned and other continuous improvement initiatives

Key Skills, Requirements, and Competencies:

• Bachelor's degree in business administration or a related field.

• A minimum of 5 years in a change management role 

• Prosci Change management certification is highly desirable

• Expertise in change management frameworks (e.g., Prosci/ADKAR) and tools, with a pragmatic, results-oriented application style

• Ability to translate complex initiatives into accessible messages and practical action plans

• Exceptional interpersonal and influence skills; able to build trust across executive and operational levels

• Adept at managing multiple, fast-paced initiatives with competing priorities

• Experience communicating change to all levels of a global organization

• Demonstrable experience working on projects with sponsors in HR, Finance, sales, operations, technology, and real estate.

• Strong presentation skills and ability to engage senior leads with well-informed insights

• Ability to lead or work on multiple large, time-sensitive projects or work streams

• Able to work collaboratively in a team environment

• Leverage AI tools to enhance communication, stakeholder analysis, and training delivery. Apply prompt engineering and AI literacy to improve change efficiency, insights, and scalability