CERTIFICATION REPRESENTATIVE

Description

Position Summary

Process information for teacher and administrator certification. Respond to certification-related emails and phone calls. 

This is a remote position performed from a home office anywhere in the contiguous United States. Applications are accepted on an ongoing basis.

Compensation and Benefits

The starting salary range is $19.00-$20.24 per hour, based on work experience, education, training, knowledge, skills, and internal and external equity. This is a part-time position, scheduled for 21 hours per week.

Employees may choose from benefits including HDHP and copay medical plans, dental, vision, health care and dependent care flexible spending accounts, health savings account, 403b retirement plan, and supplemental life and disability insurance. In addition, ACSI provides vacation, sick leave, paid holidays, basic life, basic accidental death and disability, long term disability, employee assistance plan, Christian school tuition benefit, and discretionary annual bonus. 

Essential Duties and Responsibilities  

• Answer questions in the Certification ticket system
• Complete requests by answering emails and phone calls and referring inquiries as needed
• Process applications for ACSI teacher certification, reviewing transcripts, CEUs, and related requirements to issue certificates awarded consistent with ACSI policies and guidelines 
• Review course approval and continuing education requests to ensure applicability of coursework to ACSI policies and guidelines, as well as individual teacher and administrator renewal and upgrade requirements, referring as needed 
• Maintain confidential information by professional handling and filing of appropriate forms
• Manage scheduled work assignments in an efficient and constructive manner
• All other duties as assigned

Requirements

Essential Qualifications

Spiritually the ideal candidate shall possess characteristics that reflect 

• a demonstrated acceptance without reservation of the ACSI Statement of Faith 
• a strong, clear Christian testimony, acknowledging Christ as Savior and seeking to live as His disciple 
• a desire for spiritual growth as evidenced by his/her prayer life, Bible study, and spiritual outreach to others 
• a mature, godly spirit 
• a Christian role model (Luke 6:40) in attitude, speech, and actions toward others. (This includes being committed to God’s biblical standards for sexual conduct.) 
• a person of faith and prayer 
• a broad acceptance of and by the evangelical Christian community 
• a strong knowledge and understanding of Scripture • a servant leader 
• an active participation in a local Bible-believing church 

Required Experience and Education

• Two or more years of administrative or customer service experience• High school diploma 
• Experience in education environment preferred
• Experience in finance or bookkeeping preferred
• Excellent customer service skills
• Strong verbal and written communication skills 
• Proficient in Microsoft Excel, Outlook, and Word• Excellent organizational and time management skills
• Ability to problem-solve and multi-task effectively
• Integrity in dealing with confidential information

Physical Demands and Work Environment

• Professional remote work environment in which to conduct videoconferences and phone calls
• Employee is regularly required to walk, sit, use hands and fingers, talk, and hear
• Essential duties require the use of computers to process information
• The employee frequently is required to reach with hands and arms  
• Specific vision abilities required by this job include the ability to read at close range and distinguish colors and contrasts
• The noise level in the work environment is usually minimal

Accountability

• Accountable to Education Standards Program Manager• Accountable to the agreed upon job description and ACSI’s policies• Accountable to agreed upon goals and timelines