Centralized Workplace Operations Manager

Job Description:

The Centralized Workplace Operations Manager is responsible for coordinating and executing workplace operations at Flexential’s Denver headquarters while supporting the development and rollout of a centralized workplace operations program across more than 40 locations including our Charlotte Hub.
This role balances hands on execution with project coordination and operational program support. The position contributes to building, testing, and operationalizing workplace standards and processes under the direction of the Real Estate Project Manager. While this role does not own workplace strategy or final standards, it plays a key role in ensuring those standards are executed consistently and with urgency.
Success in this role requires reliability, strong critical thinking, sound judgment, and the ability to prioritize work appropriately in a fast paced, multi site environment.

Key Responsibilities and Essential Job Functions

Workplace Requests and Service Coordination

• Manage and execute workplace service requests across all sites, including seating changes, room needs, signage, cleaning, temperature, and supply requests
• Track request progress, communicate status clearly, and drive timely resolution
• Use judgment to distinguish between business‑critical needs and lower‑priority requests
• Escalate items that fall outside defined standards, scope, or policy

Project Coordination and Small Workplace Projects

• Coordinate and support small workplace projects and operational initiatives such as:
  • conference room updates or conversions
  • furniture moves, replacements, or additions
  • minor office reconfigurations and refreshes
• Assist with sequencing, tracking, and follow‑through on assigned initiatives
• Confirm room readiness (power, data, access, physical constraints) prior to execution
• Coordinate vendors and internal teams using approved scope and direction
• Identify risks, dependencies, or unclear requirements early and escalate appropriately

Vendor and Landlord Coordination

• Serve as an execution‑level point of contact for landlords, property managers, and workplace vendors
• Submit and track service requests, coordinate access, and verify completion
• Gather required information and ask clarifying questions before engaging vendors
• Escalate scope, pricing, or timeline concerns rather than advancing with assumptions

Workplace Program Support

• Support the development and refinement of workplace operating procedures by:
  • drafting execution‑level documentation for approved processes
  • testing standards through hands‑on execution and providing feedback
  • identifying gaps or inconsistencies observed during day‑to‑day operations
• Assist with documentation and rollout of standards related to:
  • seating and space management
  • conference rooms and shared amenities
  • access and badging workflows
  • cleaning, organization, and breakroom experience
  • safety and emergency preparedness (EAPs)
• Participate in continuous improvement initiatives focused on clarity, consistency, and efficiency

Documentation, Data, and Lease Support

• Maintain accurate workplace records, including seating charts, occupancy data, access logs, vendor contacts, and internal procedures
• Assist with maintenance and development of Emergency Action Plan (EAP) documentation using approved templates and guidance from Compliance and EH&S
• Support basic lease administration activities as needed.

Workplace and Office Operations

• Perform hands‑on workplace and office management activities at Denver HQ, including:
  • stocking and maintaining breakrooms and shared amenities
  • ordering office supplies, consumables, and basic equipment
  • managing mail, packages, and deliveries
  • coordinating building and suite access, badges, and keys
  • supporting visiting team meetings and executive meetings as needed
• Ensure offices are clean, functional, and prepared for daily use
• Proactively identify and resolve routine office‑related issues ie..broken appliances, temperature complaints, pests etc.

Other Duties

• Perform other duties as required and assigned

Required Qualifications

• 3–5 years of experience in office management, workplace operations, facilities coordination, or project coordination
• Demonstrated ability to coordinate multiple tasks or small projects simultaneously
• Strong critical‑thinking skills and judgment, particularly around prioritization and urgency
• Comfort performing hands‑on workplace and office management activities
• Ability to work effectively in environments with competing priorities and incomplete information
• Strong organizational skills and attention to detail
• Willingness to ask questions and escalate issues instead of making assumptions
• Strong written and verbal communication skills
• Proficiency with Microsoft Office and workplace systems
• Ability to manage work across multiple locations and time zones
• Some minimal travel may be required

Preferred Qualifications

• Background in Corporate Real Estate, Facilities, or Workplace Operations
• Commercial furniture experience (specification, dealer coordination, layouts, ordering, or installation support)
• Exposure to workplace program development or process documentation
• Basic lease administration experience or interest in developing this skill set
• Experience working in a fast‑growing or multi‑site organization

Base Pay Range: Annualized salary range offered for this position is estimated to be $70,000 - $80,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance. 

Hybrid Work Schedule:

• Tuesday and Wednesday - Denver HQ
• Thursday - Data Center Location in Cornell, Englewood or Centennial

Physical Requirements

• Ability to sit for extended periods of time
• Ability to stand, walk, and move throughout office environments
• Ability to lift up to 50 lbs

Travel up to 10% of the time

#LI-Hybrid

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:  
•    Medical, Telehealth, Dental and Vision  
•    401(k)  
•    Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)  
•    Life and AD&D  
•    Short Term and Long-Term disability  
•    Flex Paid Time Off (PTO)  
•    Leave of Absence  
•    Employee Assistance Program  
•    Wellness Program  
•    Rewards and Recognition Program  

Benefits are subject to change at the Company's discretion.  

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.