Business Systems Analyst / Scrum Master

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Continuous Process Improvement, Facilitation, Prioritization

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

The Business Systems Analyst / Scrum Master provides hands-on Agile leadership, ensuring the team has clear priorities, actionable requirements, and the support needed to deliver.  This role leads requirement discovery and refinement, translates complex business needs into clear, testable user stories, and drives Agile planning and delivery for a cross-functional technology team. The individual represents the team in cross-functional planning, supports ROM estimating, and assists with releases, deployments, and critical incident response. Success requires big-picture thinking, strong adaptability to evolving technology, and practical understanding of AI/ML concepts to identify opportunities and improve delivery outcomes.

MEANINGFUL WORK AND PERSONAL IMPACT:

• Lead stakeholder discovery sessions to define objectives, scope, success metrics, and requirements; translate needs into epics/features/user stories with clear acceptance criteria and non-functional requirements.
• Own backlog health and readiness: prioritize work with stakeholders, manage scope, drive refinement, and ensure stories are actionable for engineering and test teams.
• Serve as Scrum Master: facilitate Agile ceremonies, improve team throughput and predictability, remove blockers, and coach on Agile best practices.
• In partnership with USPS technical leads, plan and direct day-to-day work execution by ensuring user stories are ready, priorities are clear, and developers have sufficient “ready” work to remain productively engaged at or near capacity; identify blockers early and adjust sequencing to maintain delivery flow.
• Represent the delivery team in cross-functional planning (dependencies, sequencing, risks, environment/release readiness) and communicate status, decisions, and tradeoffs.
• Support ROM estimates by coordinating inputs from engineering/architecture, documenting assumptions, constraints, risks, and dependencies.
• Partner with engineering, architecture, security, and operations to ensure solutions are feasible, supportable, and aligned with SDLC/DevSecOps expectations.
• Support release and deployment activities (readiness coordination, cutover planning, validation steps, communications) and provide post-release follow-up/defect triage support.
• Assist during critical incidents by coordinating information flow, tracking actions, documenting impact/timeline, and ensuring corrective actions are prioritized and completed.
• Apply a big-picture mindset to continuously identify opportunities to simplify processes, reduce delivery risk, and improve quality, performance, and operational readiness.
• Identify and promote practical AI/ML and automation opportunities (where appropriate) to enhance analysis, planning, reporting, and delivery workflow efficiency.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise and drive for innovation to GDIT.

Education:

• Bachelor’s degree in a relevant field from an accredited College/University
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

Required Experience:

• 5+ years of experience as a Business Systems Analyst, Technical Product Owner/Analyst, Scrum Master, or similar hybrid role supporting technology delivery.
• Strong ability to translate complex needs into high-quality Agile artifacts (epics/features/stories), including acceptance criteria, workflow/process mapping, edge cases, and non-functional requirements.
• Proven Scrum Master capability: facilitation, conflict resolution, coaching, dependency management, and continuous improvement in team execution.
• Strong systems-thinking and “end-to-end” mindset: able to assess upstream/downstream impacts, data flows, integrations, and operational support considerations.
• Technical fluency with modern delivery practices and concepts (SDLC, DevSecOps, CI/CD concepts, environments, APIs/integrations, logging/monitoring); not required to be a developer but must communicate effectively with engineers.
• Practical understanding of AI/ML (concepts, use cases, limitations/risks, governance considerations) and ability to apply it to identify IT possibilities and improve project management/delivery outcomes.
• Experience with Agile lifecycle/work management tools (e.g., VersionOne, Jira, Azure DevOps or similar) and ticketing/ITSM tools (e.g., ServiceNow or equivalent).
• Strong communication skills: able to write clearly, present to senior stakeholders, and lead cross-functional discussions to drive decisions and alignment.
• Strong analytical and organizational skills: comfortable operating in ambiguity, managing competing priorities, and maintaining delivery discipline.
• Proficiency with common productivity tools (Word/Excel/PowerPoint or equivalents) for executive-ready communication and planning artifacts.

Preferred (Optional)

• Scrum certification (e.g., CSM, PSM) and/or scaled Agile experience (e.g., SAFe).
• Experience supporting production releases and incident response in high-availability environments.
• Experience incorporating security, privacy, and performance requirements into delivery artifacts.

Security Clearance Level:

• This role will require you to obtain and maintain a Public Trust and will require you to provide onsite fingerprinting at a designated facility.  This investigation may review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

#zxc726

The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans