Business Operations Manager: Legal Operations

Members of the Legal organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Meet the Team

Cisco’s Legal Operations team powers the Legal Department by streamlining processes, implementing innovative tools, and using data-driven insights to enable delivery of high-quality legal services at scale. We partner closely with attorneys, business teams, and technical teams to help the department operate at its best – aligned, effective, and ready to support Cisco’s strategic goals.

Your Impact

This is an exciting opportunity to join the Cisco Legal Operations team as we reimagine how we partner with law firms. As a Business Operations Manager, you will play a key role in shaping and executing Cisco's law firm engagement strategy. You will drive execution and accountability for initiatives that strengthen relationships, improve operational efficiency, and deliver measurable business value.

In this role, you will:

• Lead efforts to manage law firm relationships and performance, ensuring alignment with Cisco's goals for quality, value, and results.
• Drive the design, implementation, and continuous improvement of law firm engagement frameworks, including roster management and e-billing.
• Collaborate with Legal and cross-functional stakeholders to drive high-quality outcomes through clear communication and data-driven decision-making.
• Provide operational oversight for day-to-day activities and project execution, including prioritization of initiatives, issue resolution, stakeholder updates, and adoption of new processes or tools.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field. Equivalent professional experience is also acceptable.
• 7+ years of experience in Business Operations, Legal Operations, or a similar role within a legal or highly regulated environment.
• Experience with e-billing and legal spend management platforms (e.g., Litify or similar).
• Experience managing law firm or vendor relationships, including roster management, onboarding, engagement letter negotiations, and fee arrangements.
• Strong analytical and organizational skills, with the ability to track, report, and improve engagement outcomes.

Preferred Qualifications

• Demonstrated ability to influence cross functional stakeholders by simplifying complex business or operational requirements into clear priorities, actionable plans, and measurable outcomes.
• Experience with e-billing implementations or process transformation — system migrations, workflow redesign, or efficiency initiatives.
• Experience supporting legal operations projects related to law firm engagement, panel management, or external spend optimization.
• Excellent written and verbal communication skills, with the ability to build trusted relationships and collaborate effectively across departments.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.