Business Operations Analyst III - Retail Wireless Operations

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.

Candidates must be willing to participate in at least one in-person interview.

The Business Operations Analyst II drives cross-functional solutions across Retail Wireless operations and external partner networks. This role solves complex operational challenges by translating technical network system functionality into overarching business strategy. Key efforts focus on streamlining partner operations, enhancing customer experience, and maintaining alignment between executive leadership, network engineering teams, and strategic financial targets.

What Success Looks Like (Objectives):

• Support large-scale projects by collaborating with cross-functional teams to ensure overall project success
• Partner with internal stakeholders, executive leadership, and technology teams to align project outcomes with strategic priorities
• Translate technical network system functionality into high-level business strategy; leverage AI Application tools to accelerate data analysis and operational reporting
• Work directly with network and engineering teams to build operational enhancements that meet wireless brand needs
• Develop clear communication and reporting channels across all organizational levels to maintain transparency
• Analyze complex operational problems to identify solutions aligned with financial and customer experience goals

Core Skills and Competencies (What you’ll bring):

• Strong analytical, critical thinking, and data interpretation abilities to solve complex business problems
• Proficiency in AI Literacy and AI Application to optimize workflow efficiency, data gathering, and project management tasks
• Excellent written and verbal communication skills across corporate, field, and external stakeholder environments
• High adaptability and decision-making capability in ambiguous, fast-paced environments with shifting priorities
• Advanced proficiency in Google Suite alongside a strong baseline understanding of project management principles
• Critical experience collaborating with external network partners while upholding key contractual commitments

Additional Qualifications:

• Experience within the retail or wireless telecommunications industry

Minimum Requirements:

• Minimum Education: Bachelor’s degree in Business Management, Business Analytics, Data Science, or a related field
• Minimum Experience: 2-4 years of experience in business operations, systems analysis, or cross-functional project management
• Required Technical Skills:
• Google Suite
• Project management tools and frameworks
• Technical network systems data analysis

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)