Business Operations Analyst II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
You will solve the critical challenge of maintaining financial integrity across complex device financing and customer billing systems. By identifying over/undercharging issues and leading release management for billing initiatives, you ensure a seamless and accurate financial experience for the customer base. This role acts as a primary Subject Matter Expert, translating intricate data patterns into actionable process improvements that reduce manual workloads and drive organizational efficiency.
What Success Looks Like (Objectives)

• Perform release management for all initiatives impacting customer billing to ensure seamless transitions and 100% data accuracy
• Execute daily, weekly, and monthly reporting cycles that proactively alert leadership to unforeseen shifts in business performance
• Implement process improvements and reporting automation across databases and spreadsheets to reduce manual resource allocation for routine tasks
• Audit new and existing customer devices to mitigate financial risks associated with financing, subsidies, and exception accounts
• Lead ad-hoc data investigations using advanced SQL and Excel models to provide rapid insights for executive decision-making
• Utilize AI tools to enhance the speed of ad-hoc report generation and improve the accuracy of multi-source data validation processes

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Advanced proficiency in complex financial data interpretation and the identification of systemic billing anomalies or financing issues
• Professional expertise in SQL and Microsoft Access for structured data retrieval and the management of large-scale relational databases
• Strategic skill in process optimization and release management within a high-volume, dynamic billing environment
• Clear and concise technical communication skills for translating operational metrics and valid conclusions to a wide audience of internal departments
• AI Innovation skills to apply automated solutions and intelligent data processing to recurring reporting and workflow management
• Critical Experience managing large-scale customer billing audits and executing release management strategies that preserve data integrity across multiple platforms

Minimum Requirements

• Bachelor's Degree or an equivalent combination of education and experience
• 2+ years of related experience in business analysis, accounting, or finance
• Advanced knowledge of Microsoft Excel, including Pivot Tables, SUMIF, VLOOKUP, and exposure to Macros
• Experience in Customer Billing and/or Release Management
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google Suite

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )