Business Operations Admin

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

***This is a remote role requiring US Pacific Time hours. Candidates must live in the US and have permanent US work authorization.

What this job involves:

As a Business Operations Administrator, you will provide critical operational and administrative support, managing the systems, workflows, and processes that enable seamless business operations for over 500 employees. In this role, you will be empowered to thrive with substantial autonomy, serving as the primary subject matter expert for SharePoint, Smartsheet, and Organimi. Reporting to the Director of Performance Management, you will own key operational workflows, independently manage technology platforms, and deliver strategic support that directly impacts leadership effectiveness and the employee experience across the account, helping us shape a brighter way for our clients and our people.

What your day-to-day will look like:

• Serve as the primary subject matter expert for SharePoint, Smartsheet, and Organimi, managing configurations, troubleshooting system issues, and training colleagues on platform use.
• Design, build, and administer SharePoint sites, including content updates, site architecture, page creation, and permissions management to ensure optimal functionality.
• Manage end-to-end onboarding and offboarding processes using automated workflows, independently provisioning system access and ensuring day-one readiness for all new hires.
• Provide proactive administrative support to the Senior Leadership Team, including calendar coordination, travel arrangements, and logistical planning for in-person and virtual meetings.
• Coordinate and execute special account initiatives, team-building events, and client-led functions, serving as a key point of contact for logistical and administrative support.
• Embody our culture of collaboration by working directly with service line leads, account leadership, and JLL partners to fulfill information requests and resolve operational issues.
• Ensure data accuracy and integrity across all operational systems, recognizing that this information is critical for account-wide KPI reporting and leadership decision-making.
• Operate independently for most day-to-day work, exercising sound judgment when handling sensitive information and making decisions on workflow configurations and access provisioning.

Required qualifications:

• 3-5 years of professional experience in administrative coordination, operations support, or a related field with a demonstrated ability to work independently.
• Demonstrated proficiency with SharePoint administration, including content management, site creation, permissions management, and troubleshooting.
• Advanced proficiency with the Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) with the ability to create professional deliverables.
• Proven ability to think proactively and anticipate the downstream implications of tasks and decisions in a fast-paced, remote environment.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously while maintaining strong attention to detail and accuracy.
• A self-motivated, problem-solving mindset with the ability to navigate ambiguity and resolve technical and operational challenges independently.
• Excellent written and verbal communication skills with the ability to interact professionally across all organizational levels.
• Professional maturity and discretion with experience handling confidential information and serving as a trusted resource.

Preferred qualifications:

• Experience with Smartsheet, including form creation, workflow automation, and the ability to design and build solutions.
• Familiarity with onboarding and offboarding coordination in a remote or distributed work environment supporting a large number of employees.
• Background supporting senior leadership or executive teams with an ability to anticipate needs and manage competing priorities.
• Experience with organizational chart tools (such as Organimi) and maintaining data accuracy for large, complex teams.
• Knowledge of access management and technology provisioning processes across multiple platforms (e.g., CMMS, business intelligence tools).
• Project coordination experience with cross-functional teams, including the ability to lead planning efforts and coordinate stakeholders.
• Experience serving as a subject matter expert for operational systems, including training others and acting as a go-to resource for troubleshooting.
• Client-facing experience coordinating information requests or serving as a point of contact for external stakeholders.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.