Business Office Associate

CarMax, the way your career should be! 

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

Essential Duties and Responsibilities:
•    Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
•    Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
•    Seeks win/win solutions for the customer and partners appropriately
•    Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
•    Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with
considerations to security and loss prevention.
•    Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or and register a vehicle for a customer after the sale.
•    Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
•    Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems 
•    Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate. 

Qualifications:
Work requires ability to:
•    Read, interpret and transcribe data in order to maintain accurate records
•    Use resources and partnership to balance the needs of the customer and the business
•    Understand numeric filing system
•    Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
•    Multi-task in a high energy, fast-pace team oriented work environment
•    Lift objects that weigh as much as 15-20 lbs
•    Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
•    Complete CarMax provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
•    Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service

Working Conditions:
•    Pleasant but noisy office environment
•    May require walking or standing for extended periods of time
•    Flexible work hours with shifts that include nights, weekends, and holidays. 
•    Wears CarMax clothing (acquired through the company) at all times while working in the store

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.