Business Implementation Manager

Location: Remote with up to 75% travel 

Position Summary 
The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations. 

Key Responsibilities 

• Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions. 

• Deliver onsite training and SME-level support for service, safety, inventory, and operational standards. 

• Ensure compliance with FleetPride safety programs, policies, and procedures. 

• Partner with regional and local leadership to support employee retention, morale, and performance. 

• Conduct tooling, capex, and talent capability assessments to ensure operational readiness. 

• Train leaders and managers on FleetPride service KPIs, reporting, and performance management. 

• Support sales and marketing efforts to grow revenue and customer retention. 

• Implement processes to improve customer experience, maintenance performance, and warranty compliance. 

• Support locations during extended onsite deployments as needed (travel-intensive role). 

Qualifications 

Required: 

• High school diploma or GED required 

• Associate’s or technical degree preferred 

• Strong communication and interpersonal skills with the ability to engage in diverse audiences 

• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. 

• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles. 

• Ability and willingness to travel up to 75%. 

Preferred: 

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing). 

• Familiarity with Karmak, Power BI, and Salesforce platforms. 

• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives. 

• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation). 

Core Competencies 

• Strong operational judgment and decision-making 

• Effective communication and training ability 

• Performance monitoring and continuous improvement 

• Time management and prioritization 

• Analytical and problem-solving skills 

• Technical and industry knowledge applicable to service operations 

• Proficiency with systems, reporting tools, and operational data 

Work Environment 

• Combination of indoor and outdoor service environments 

• Exposure to noise, dust, vibration, and varying temperatures 

• 70–80% travel required, including extended deployments.