Handle inbound/outbound calls and internet leads, identify customer needs, schedule service appointments, enter customer data into CRM, and ensure positive customer experiences.
Position: Service Business Development Representative
Position is full-time.
This is not a remote position.
Job address: 252 Capital Circle SW, Tallahassee, FL 32304
Job description
Who are we looking for?
Are you ready to join an exciting team looking for Customer Service Representatives to be a part of our growing family. We are looking for motivated individuals with a proven track record. We value your experience, but it is not required.
- Customer-focused, energetic, and self-motivated individuals.
- Experience in customer service or call center work is a plus but not required.
- Strong communication skills, both verbal and written.
- Bilingual (English and Spanish) skills are a plus but not mandatory.
- Excellent computer skills.
- Highly organized with great attention to detail.
- Experience with CDK and X-Time is a bonus!
Benefits
- Hourly Pay+ Commissions
- Medical Insurance offering 100% benefits
- Employer Paid Life Insurance
- Vision insurance & Dental Insurance
- Voluntary Supplemental Life Insurance, Hospital Indemnity, Accident, & Critical Illness Plans
- 401(k) with Employer Match
- Paid time off
- EAP Plan
- Employee Discounts & Referral Program
Responsibilities
- Conduct outbound and inbound customer phone calls.
- Respond to Internet Leads via email and phone.
- Identify customer needs through effective questioning.
- Schedule appointments for our Service Department.
- Ensure every customer enjoys a positive experience.
- Enter customer information into our CRM system.
Requirements
- Drug Testing & Background Check Required.
- Valid Driver's License is required.
- High School Diploma or equivalent.
- Ability to persuasively communicate with customers to set appointments.
- Detail-oriented with strong organizational skills.
- Capable of working at a high pace in a fast-paced environment.
- Excellent computer skills.
- Outstanding written and verbal communication skills.
Werner Hyundai is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. If you're ready to join the fun and take your career to the next level, please send your resume and a brief cover letter detailing your experience and motivation for this role. We can't wait to welcome you to our team!
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