Business Analyst

PURPOSE OF POSITION:  

Serve as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision-making.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Focus Areas (see addendum for additional requirements): 

• Marketing 

• Inventory 

• Customer Experience 

• Purchase Orders & Invoicing 

COMPETENCIES: 

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. 

• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. 

• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. 

• Ability to influence stakeholders by building trust, fostering collaboration, and driving alignment toward shared goals. 

• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. 

• Ability to create concise and impactful reports, dashboards, and presentations to evaluate performance and communicate key trends. 

• Ability to clearly explain analytical findings to cross‑functional partners. 

• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. 

• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. 

• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. 

• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. 

• Demonstrates high attention to detail, strong execution, and ownership of deliverables. 

• Demonstrates a strong orientation toward continuous improvement and optimization. 

• Strong problem-solving and critical thinking skills with the ability to use sound, logical judgment to choose an appropriate course of action. 

• Ability to analyze complex problems and situations leading to relevant insights and optimal solutions. 

• Ability to translate data into clear insights, narratives, and decision‑ready recommendations. 

• Skilled at focusing on outcomes and value creation versus only reporting historical performance. 

• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. 

• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. 

• Proficiency in reporting and dashboarding tools (e.g., Excel, SQL, BI). 

• Ability to leverage automation and AI tools to improve efficiency, accuracy, and depth of insight. 

DRIVING REQUIREMENTS:  

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. 

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:   

• Work is primarily sedentary, requiring daily routine computer usage. 

• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. 

• Ability to accurately communicate information and ideas to others effectively. 

• Physical agility and effort sufficient to perform job duties safely and effectively. 

• Ability to make valid judgments and decisions.   

• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.  

• Must work well in a team environment and be able to work with a diverse group of people and customers. 

• Virtual workers must comply with remote work policies and agreements. 

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. 

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. 

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.