Business Analyst

About Chartis Interactive

We are a Design, Marketing and Technology Consultancy that promotes positive working relationships through collaboration and encourages high standards of conduct and work performance. Our values help define our culture through a variety of team perspectives, backgrounds and the ongoing support of innovation across all the solutions we provide to our Clients. We also provide a full career development program aimed at improving the skill sets and capabilities of all our employees.

What We Offer

• An environment that encourages networking and collaboration across clients and other functions of the businesses
• Active engagement with expert internal team members to improve skill sets and career development

About the role

Chartis is seeking a Business Analyst responsible for working across client engagements and documenting stakeholder needs into defined requirements. This client-facing role requires the ability to work across different disciplines, both internal and external, to align business goals with tactical product specifications. The ideal candidate has strong analytical skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.  
This is a contract position. 3-4 month project, with potential for extension.

Duties and Responsibilities

• Able to effectively solicit requirements from multiple, senior client stakeholders.
• Comfortable with clarifying requirements to ensure accuracy and identifying and resolving logical issues within gathered requirements.
• Able to distill requirements into a Business Requirements Document and own it.
• Experienced with managing documentation change and version control.
• Able to suggest solutions to business needs and challenges.
• Comfortable presenting to senior stakeholders.
• Able to facilitate walkthroughs to brief the Functional, Design, and Development teams to ensure an accurate understanding of the Business Requirements.
• Able to prepare and/or aid the preparation of test cases in line with business and/or functional requirements.
• Extensive experience in designing test cases/scripts from design and requirements documents.
• Proactively vets designs against client requirements to communicate gaps or issues before development begins.
• Able to define both functional and non-functional requirements.
• Able to support vetting implemented functionality during development and QA against requirements to ensure all areas are covered based on client needs.
• Demonstrates excellent analytic and interpersonal communication skills.
• Demonstrates excellent verbal and written communication in a clear and concise manner.
• Ability to successfully handle multiple priorities simultaneously.
• Demonstrated ability to work alone and within a team in a fast-changing environment with changing priorities and time constraints.
• Effective problem-solving skills.
• Effective oral and written communication skills.
• Quick learner with a go-getter attitude and team player mindset.

Qualifications

• Must have 3+ years’ experience as a Business Analyst or Functional Analyst in client services, digital marketing, or an agency setting.
• Excellent organizational, project management, and analytical skills.
• Strong interpersonal and relationship-building skills; experience managing multiple and diverse stakeholders.

Preferred Qualifications

• Experience in top-tier client services consulting.
• Product owner experience or backlog management.
• Familiarity with platforms such as WordPress, Salesforce, and React.
• Hands-on experience with JIRA and Confluence.
• Relevant certifications (CMAP, CSPO, PMI-PBA, etc.).