Brand Systems Manager, AI

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

You have spent time in a production environment — building to brand standards, catching what is wrong before it goes to review, knowing a spec violation when you see one. You understand what correct looks like across email, banner, and social formats. This role takes that instinct and applies it inside an AI-native content production platform.

The Brand Systems Manager is responsible for how brand standards live inside the platform — not as a reference document, but as active configuration that shapes every asset produced. You build and maintain templates, operate the platform's content generation tools, and are the quality gate before anything reaches the client. The platform handles production at scale. Your job is knowing whether what comes out is right.

This is not a design execution role. You are not building comps or writing code. You are directing what the platform produces and catching when it drifts from brand or channel standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Brand standards in platform — positioning, tone, visual standards, and channel rules structured as platform intelligence, maintained across every production cycle
• Template build and maintenance — email, banner, social, and video templates built to brand and channel specifications during the configuration phase and updated as standards evolve
• Content generation operations — runs the platform's production tools to generate asset sets against the content system, variant logic, and format requirements
• Output quality review — reviews platform output against brand standards and channel specs before any asset reaches client review
• Channel standards interpretation — understands rendering requirements, safe zones, format constraints, and placement rules across channels and ensures templates and outputs meet those standards
• Brand drift identification — catches when output is off and can articulate whether the problem is in the brand configuration, the template, or the content system
• Modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• 2 to 5 years in a production, brand management, or creative operations role at an agency or in a regulated industry environment
• Track record managing brand standards across channels — you know what a brand violation looks like and can articulate why
• Hands-on familiarity with channel production requirements — email rendering, banner specs, safe zones, format constraints — across digital formats
• Pharma or regulated industry experience is a plus; MLR familiarity is helpful but not required
• Experience working in structured review and revision cycles with accountability for output quality before client delivery

PREFERRED QUALIFICATIONS:

• Brand standards fluency — reads guidelines and translates them into production requirements without ambiguity
• Production discipline — holds the quality standard and catches errors before they reach review
• Channel knowledge — understands what correct looks like across email, display, social, and video formats
• Platform curiosity — learns tools by using them; does not wait for formal training to figure out what something does
• Clear communicator — flags output problems specifically so the right person can resolve them quickly

PRACTITIONER MINDSET — NON-NEGOTIABLE

• Every member of this team is an active explorer of AI and marketing technology. Not because it is trendy, but because our clients pay us to know what is possible before they have to ask.
• You are actively using AI tools in your daily work right now — building workflows, testing outputs, solving problems you have not been trained to solve yet.
• You have real opinions about what works, what does not, and what pharma brands should actually pay attention to.
• You experiment before you wait for permission. When a new tool drops, you open it.
• You can show a skeptical brand team something real — not a slide about AI, but something you actually built or ran.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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