The Billing & Accounts Receivable Manager will lead billing operations and collections, manage teams, and ensure compliance and performance in cash management and reporting.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
Fetch is seeking a highly organized and results-driven Billing & Accounts Receivable Manager to lead our billing operations, collections, and cash application functions. This role will oversee both onshore and offshore teams and be responsible for ensuring billing accuracy, timely collections, efficient cash posting, and strong operational execution across the order-to-cash cycle.
The ideal candidate is a proactive leader who thrives in a fast-paced environment, drives accountability, removes operational roadblocks, and partners cross-functionally to support revenue-generating activities and company growth objectives.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
Team Leadership & Operations
- Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources
- Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs
- Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement
- Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed
- Drive process standardization, documentation, and operational efficiency initiatives
Billing & Revenue Execution
- Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
- Ensure customer billing is accurate, timely, and aligned with contractual terms
- Support new deal structures, pricing models, and billing requirements as the business evolves
- Assist with system enhancements, automation initiatives, and scalable process improvements
Collections & Cash Management
- Own collections performance and help drive achievement of annual operating targets
- Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance
- Monitor aging trends and ensure timely follow-up on outstanding receivables
- Ensure cash receipts are applied accurately and timely to customer accounts
- Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues
Controls, Reporting & Compliance
- Maintain strong internal controls and compliance across billing and AR operations
- Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
- Support monthly, quarterly, and annual close activities related to AR and billing
- Assist with audit requests and documentation as needed
Minimum Requirements:
- Bachelor’s degree in Accounting, Finance, Business, or related field
- 5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
- 2+ years of people management experience, including managing distributed or offshore teams
- Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
- Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
- Proven ability to manage competing priorities in a fast-paced, high-growth environment
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience with ERP systems and AR automation tools preferred
Preferred Requirements:
- Experience in a high-growth technology or consumer platform company
- Familiarity with complex customer contracts and revenue models
- Experience driving process automation and operational scalability
- Knowledge of SOX controls and audit support processes
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $88,000 - $104,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
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