Provide first-line technical support to B2B clients, partners, and retail teams in Italian and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Italian, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead technical sales for Zscaler’s federal Army accounts by designing Zero Trust architectures, translating customer requirements, and presenting solutions to technical and executive stakeholders. Manage Proof of Value engagements, create technical documentation, build customer trust, and support account strategy from pipeline generation through technical close. Advise customers on AI transformation, cloud security, network security, SSE/SASE, and modernization from legacy architectures.
Top Skills:
Agentic AiAIAWSAzureCloud-Native SecurityCmmcGCPNetwork SecuritySse/SaseZero Trust
Cloud • Information Technology • Security • Software • Cybersecurity
The Majors Account Executive will develop enterprise customer relationships, engage C-suite stakeholders, create strategic account plans, align cloud security solutions with business goals, and drive new-logo growth. The role requires full-cycle software or security sales experience, enterprise selling expertise, strategic planning, quota achievement, channel partnership experience, and familiarity with AI tools. Residency in or willingness to commute within Missouri or Kansas is required.
Top Skills:
Ai ToolsCloud SecuritySaseZero Trust Exchange
Cloud • Real Estate • Software • PropTech
Leads district facilities operations across multiple trades, overseeing Facility Managers, CSRs, vendors, work orders, financial performance, compliance, KPIs, and client outcomes. Develops facilities strategies, improves processes, manages risks and budgets, mentors staff, analyzes service trends, and collaborates cross-functionally to optimize capacity, fulfillment, and operational efficiency.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
