Provide first-line technical support to B2B clients, partners, and retail teams in Dutch and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Dutch, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Similar Jobs
Financial Services
Leads control management for JPMorganChase’s Consumer and Community Banking Operations portfolio. Designs and strengthens risk and control frameworks, identifies emerging compliance and operational risks, drives governance and issue management, and promotes consistent agile control practices. Partners with Product, Technology, Legal, Compliance, Audit, and Risk stakeholders to support transformation initiatives, regulatory compliance, control effectiveness, and operational resilience. Requires strong risk-based decision-making, change management, stakeholder influence, executive communication, and data literacy.
Top Skills:
Agile Delivery FrameworksAutomationData AnalyticsMachine Learning
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Develops Federal Government enterprise pipeline through outbound prospecting, partner and reseller engagement, cross-selling, event participation, and renewal or RFP research. The role collaborates with Federal account executives and channel leaders, conducts onsite partner visits, follows up on event leads, supports sales enablement, and builds relationships with Federal technology buyers and partners. This Virginia-based remote position requires regular travel to Federal partner offices and events around Washington, D.C.
Top Skills:
CRMEndpoint Management SoftwareRemote Access SoftwareSalesforceSalesloft
Information Technology • Cybersecurity
Monitor and investigate cybersecurity alerts, analyze endpoint telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity, then coordinate threat remediation. The analyst also supports escalations, contributes to detection engineering and tuning, and collaborates across the SOC. The role requires knowledge of operating systems, enterprise administration, networking, web security, attacker techniques, and malware analysis while working a remote weekend 4x10 shift after training.
Top Skills:
Active DirectoryAWSAzureBashCommand PromptEdrGCPGroup PolicyJavaScriptLinuxmacOSMicrosoft 365Mitre Att&CkOwasp Top 10PHPPowershellPythonRmm ToolsRubyWindowsWmic
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
