AVP Accounts Receivable

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job Summary
The AVP, Accounts Receivable establishes, implements, and maintains appropriate internal procedures (Standard Operating) for associates to meet monthly corporate KPIs and internal benchmarks. This includes the daily direction of high level management such as Managers and Directors in the direct resolution of AR in both a timely and efficient manner. Monitors all statistical reports weekly to resolve trends and determine deficiencies; ensures action plans are developed and maintained for improvement. The AVP, Accounts Receivable serves as complete revenue cycle liaison with Facility and Revenue Cycle to ensure that the service level is being met for Revenue Cycle performance to facility and facility performance is being met for the achievement of the KPI standards. This may include onsite visits for training or gathering of multidiscipline teams in resolving outstanding issues.

Essential Job Functions

• Establishes, implements, and maintains appropriate internal procedures (Standard Operating) for Shared Services associates to meet monthly corporate KPIs and internal benchmarks.  This includes the daily direction of high level management such as Managers and Directors in the direct resolution of AR in both a timely and efficient manner.

• Serves as complete revenue cycle liaison with Facility and Revenue Cycle to ensure that the service level is being met for Revenue Cycle performance to facility and facility performance is being met for the achievement of the KPI standards.  This may include onsite visits for training or gathering of multidiscipline teams in resolving outstanding issues.

• Directs and establishes the training and discipline of Revenue Cycle associates to meet performance  metrics.  This includes the coordination of training guidelines; materials and overall direction of delegated areas of responsibility.  Understands and educates on all proper billing compliance and new payer policies for each year changes; compliant with any regulatory changes and possess a thorough understanding of third party reimbursement to provide technical support to office.

• Monitors all statistical reports weekly to resolve trends and determine deficiencies; ensures action plans are developed and maintained for improvement.  Ensures front end performance of facilities is aligned with overall goals and active communication with the CFO regarding issues is identified and actions developed for resolution.

• Reviews facility’s monthly adjustments by code to ensure stable trend is present and required to check accuracy of discounts and resolution of accounts.  Reviews monthly internal processes within the Revenue Cycle to ensure that minimal disruption is occurring for the facility net revenue.

• Identifies and promotes the negotiation of patterned payer issues and possible settlements monthly and maintains stable performance under pressure or opposition.  Handles stress in ways to maintain relationships with patients, customers and co-workers.

• Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities.  Promotes a culture of two-way communications and creates opportunities for staff participation.

• Develops and manages departmental budget.  Prepares monthly reports as requested.  Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization.

• Responsible for strategic vision and best practice implementation across systems, procedures, processes, and technology.

•  Performs other duties as assigned

Preferred Knowledge, Skills and Abilities

• Required Minimum Education - Specialty/Major: Business or relevant discipline

• Preferred Minimum Education: Graduate Degree (Masters)  

• Minimum Years and Type of Experience: 5-10 years’ experience  

• 5+ years in a progressive leadership role

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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