ATM Settlement and Claims Analyst

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Elevations Credit Union- Broomfield Basecamp

Hybrid: Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

The Claims Analyst is responsible for overseeing the balancing and cash management of the org-wide ATM fleet as well as processing dispute and fraud claims related to ATM, POS and signature transactions.  This position is responsible for the daily activities, cash administration, reconciliations, and monitoring of the ATM fleet. 

• Ensures daily processes are accurately completed in a timely manner, including but not limited to; payment processing, reject posting, various daily, monthly and quarterly reports, GL research and daily mail requests.
• Under general supervision, process and support all duties related to dispute and fraud cases.
• Provide centralized card support to the credit union branches and membership with limited supervision.
• Oversees the daily cash management and forecasting activities by preparing cash position reports and transferring funds as appropriate with the Federal Reserve.
• Responsible for the placements of daily cash order as well as the ongoing monitoring and cash management for all ATMs by utilizing cash vendor reports and data.
• Perform reconciliation of settlement and work-in-progress accounts.
• Balance all applicable ATM general ledgers (GL) daily.
• Analyze, record and resolve variances in accordance with specific process regarding ATM Cash Reconcilement.
• Prepare settlement related daily cash position reports and spreadsheets.
• Identify process and procedure gaps and enhancements and collaborate with leadership in an effort to improve overall efficiency and quality.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA) and CO-OP Operating Rules and Regulations.
• Adhere to the organizations policies and procedures as well as applicable state and federal regulations and comply with the Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Processes all transactions accurately and within the prescribed time frame meeting the Operations Service Level Agreements

Claims Manager

This role does not have supervisory responsibility.

• Equivalent to a two-year college degree, completion of a specialized course of study at a business or trade school, or
• Minimum of 4+ years of similar or related financial institution experience.
• Highly knowledgeable with negotiable instruments, check returns and adjustments processes.
• Advanced knowledge performing general ledger reconciliations.
• High level of understanding of applicable regulations for negotiable instruments with emphasis on Reg D, Reg CC, Reg E, BSA, and OFAC.
• Advanced understanding of CO-OP and CO-OP Shared Branch Operating Rules and Regulations.
• Highly proficient with investigating ATM related electronic funds transfers (EFT) customer disputes in accordance with state and federal regulations.
• Demonstrated ability to learn/apply new skills and software applications
• Demonstrated analytical abilities, decision making and problem solving skills.
• Strong knowledge in Microsoft Office Suite

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

• Full time 40 hours per week

Non-Exempt

The person hired into this position will likely earn between $19.47 and $24.30 hourly rate, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

 This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.