Sr Systems Analyst - MyChart/Digital Experience

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Plays a key role in the requirements analysis, design, implementation, upgrade, support and maintenance of information systems to meet organizational needs. Independently troubleshoots system issues, provides end-user training, and manages project coordination to ensure efficient delivery of technology solutions. This role works closely with cross-functional teams, to ensure system functionality aligns with system goals and contributes to operational efficiency. With a focus on continuous improvement, the role also includes managing system upgrades, resolving high-priority incidents and driving process improvements to enhance overall system performance.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in computer science, Information Technology, or a related field OR six (6) years of relevant experience.

2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Significant expertise in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.

2. Senior-level proficiency in systems administration and providing strategic insights and improvements to business operations.

3. Significant experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.

4. Advanced knowledge of patient flow, physician and clinician workflows, medical terminology, and electronic medical records, with expertise in the clinical areas supported by this role.

5. Senior-level understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.

6. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.

7. Senior-level knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

EXPERIENCE:

1. Minimum 5 years' relevant experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. System Maintenance, Updates, and Innovation:

• Diagnose and Resolve IT Issues: Daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.

• Execute System Modifications, Implementation, and Testing: Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.

• Perform Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.

• Perform System Error Corrections and Optimizations: Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.

• Perform User Security Management: Apply user security settings to uphold data integrity and optimize access control.

• Identify opportunities for System Enhancements and Optimization: Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.

• Data Import/Export and Basic Reporting: Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization.

2. Collaboration and Communication:

• Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals.

• Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.

• Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture.

• Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements.

• Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration.

3. Project Coordination:

• Project Planning and Scheduling: Lead identification of project stakeholders, define and create project scope, plan, deliverables, schedule, and milestones.

• Coordination: Organize and manage projects, as the primary point of contact for team members, colleagues, vendors, and stakeholders to ensure the smooth execution of projects.

• Communication: Lead ensuring communication of information within the project. Including facilitation of regular meetings, documentation of meeting notes and action items.

• Documentation and Reporting: Maintain detailed and organized project documentation, including project scope, plans, reports, and status updates.

• Risk Management: Identify risks, create risk mitigation plans, and ensure contingency measures are in place.

• Issue Management: Identify problems in the project and find solutions to keep the project on track.

4. Training and Education:

• Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.

• Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.

• Deliver Systems Support:  Offer ongoing end-user systems support to resolve issues and enhance system proficiency.

• Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.

5. Continuous Learning and Knowledge Development: ·

• Demonstrates advanced commitment to expanding technical knowledge.

• Utilizes resources such as application community sites, professional networks, and industry tools.

• Applies advanced skills to support tasks and contribute to team objectives.

• Attends advanced training sessions and workshops.

• Follows industry news and monitors advanced trends.

• Identifies key areas for personal and professional improvement.

• Leads team discussions and knowledge-sharing activities.

• Conducts advanced research for projects and contributes to content development.

• Accepts and incorporates feedback from peers and supervisors.

• Shares knowledge informally with peers.

• Collaborates with other teams to gain a better understanding of their processes.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

2. Ability to sit for extended periods of time.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. The work environment is a standard office environment.

Additional Job Description:

• Focuses on MyChart, EpicCare Link and Care Everywhere initiatives

• Provide assistance with coordination and execution of digital experience strategy and initiatives

• Work closely with clinical, operational, and IT teams to align digital initiatives with patient and operational needs.

• Partner with other analysts and teams to develop and implement innovative solutions aimed at improving digital experiences for both patients and employees

• Stay abreast of emerging trends and technologies in Epic, digital health and advise how trends should be operationalized or monitored.

• Champion the adoption of innovative digital solutions that enhance patient care and workforce and physician operational efficiency

• Define and track metrics to evaluate the effectiveness and impact of digital experience initiatives

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

577 SYSTEM IT Interop and Development