Associate Experience Researcher

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Associate Experience Design Researcher is an entry-level role that will support research activities across the product lifecycle, helping to uncover insights that drive design and business decisions. The Associate Experience Design Researcher will work closely with cross-functional teams to conduct and support user research that informs us of our product and design strategy. They’ll assist in planning, executing, and analyzing a variety of research studies—such as interviews, usability testing, and surveys—to better understand user needs and behaviors. Your work will help ensure that our products are user-centered, accessible, and impactful.

• Assist in the design and execution of user research studies (e.g., usability testing, user interviews, surveys, diary studies)
• Recruit, screen, and schedule participants for research sessions
• Collect and organize qualitative and quantitative data
• Analyze research findings and help generate key insights
• Collaborate with designers, product managers, and developers to translate insights into actionable recommendations
• Help prepare research documentation, reports, and presentations
• Stay informed about UX research trends, tools, and best practices
• Perform all other duties as assigned.

Qualifications

• Experience working on a UX or research project (academic, internship, or extracurricular) preferred
• 0-2 years relevant experience
• Basic understanding of UX research methods and practices
• Strong written and verbal communication skills
• Curiosity, empathy, and a willingness to learn
• Ability to collaborate effectively in a team environment
• Attention to detail and strong organizational skills
• Familiarity with tools like Lyssna, HeyMarvin, Figma, or research platforms (e.g., UserTesting, Dovetail, Optimal Workshop)
• Exposure to accessibility and inclusive design principles
• Ability to create simple research deliverables (personas, journey maps, slide decks)

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

to

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.