Associate Engineer, Production Technology Support

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is looking for an Associate Engineer, Production Technology Support to join the Production Engineering group for NBCU Operations and Technology (O&T) based in the Telemundo Center facility located in Miami, FL. O&T supports Enterprise Technology, Broadcast and Production systems across NBCU globally.
The Associate Engineer, Production Technology Support is responsible for providing best-in-class live television production support for NBCU, supporting live and scripted/unscripted productions. This position will support the project team to implement changes, enhancements, and support technology refresh & expansion projects.
Primary Responsibilities

• Provide technical support and support maintenance of a complex broadcast production environment consisting of multiple studios and production control rooms.
• Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and perform preventative maintenance as assigned.
• Work with the engineering team and production clients to successfully execute support of event productions.
• Collaborate on projects, implementing changes and deploying new systems as assigned.
• Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premises and in the cloud.
• Collaborate in creating and updating configuration documentation and technical SOPs

Qualifications

• Bachelor's degree in Film Production, Broadcasting, Computer Science, Electrical Engineering, Information Technology, Systems Engineering, or related tech field.
• Technical certifications with CompTIA, Microsoft, Cisco, etc., or equivalent work experience.
• Recent experience supporting live, television, and streaming production environments.
• Experience supporting and deploying equipment in a production environment, including video router, production switchers, audio consoles, graphics and video playback systems, studio cameras, video & streaming encoders, and wireless audio systems.
• Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules
• Strong customer service skills and professionalism.
• Strong written and verbal communication skills.

Preferred Qualifications

• Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
• Demonstrate expertise with a broad range of technologies, including television production, transmission, wireless audio, intercom, and similar technologies, as well as automation/development and monitoring tools
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].