Associate Document Implementation Analyst

JOB SUMMARY

This role is responsible for the development and delivery of critical state and federally regulated documents, applying foundational coding, analytical, and project coordination skills to support workflow execution and consistent, high-quality outcomes in a cross-functional environment. Working under general guidance, the Associate Document Implementation Analyst develops proficiency in operational processes, digital tools (including supported applications and system integrations), and compliance requirements. This role builds core competencies through hands-on experience, growing independence, and active learning within a structured, team-oriented environment, while contributing to continuous improvement efforts. 

ESSENTIAL RESPONSIBILITIES

• Responsible for the successful development, production, and maintenance of state and federally regulated documents with a strong focus on accuracy, compliance, and timeliness. 

• Contribute to a culture of growth by demonstrating a proactive approach to problem-solving through resourcefulness, independent learning, and knowledge sharing.  

• Support cross-functional collaboration across teams to ensure clear communication and successful project outcomes.

• Support the maintenance of core operational workflows to ensure smooth execution and consistency across deliverables. 

• Identify and/or implement opportunities to improve workflows, coding practices, and process documentation.

• Leverage approved AI tools and emerging technologies to enhance efficiency, problem-solving, and innovation.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 1 year of experience with performing project coordination activities such as analysis, information gathering, documentation preparation, stakeholder relationship management, and project schedule maintenance.

Preferred

• 1 year with Healthcare insurance industry business and operational knowledge.

SKILLS

• Adaptable to new technologies

• Analytical skills 

• Attention to detail 

• Communication skills 

• Customer service 

• Problem-solving 

• Process improvement 

• Project management 

• Software proficiency

EDUCATION

Required

• High School/GED

Substitutions

• Relevant experience and/or education as determined by the company in lieu of degree.

Preferred

• Bachelors Degree.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

Language (Other than English):

• None

Travel Required:

• Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

• Office-Based or Remote Position

Physical work site required

• Occasionally

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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