Associate Commission Operations Analyst

We are seeking an Associate Commission Operations Analyst to join our Revenue Operations team. The Associate Commission Operations Analyst is responsible for analyzing commission data, customer information and carrier documentation to drive accurate, complete, and timely application of commissions from carrier partnerships to maximize revenue, cash, and membership for eHealth. This role analyzes and resolves payment, statement, and system discrepancies by collaborating with internal and external teams. The Associate Commission Operations Analyst prepares operational deliverables and identifies process and system improvements. The role reports to the Supervisor / Manager, Commission Operations.

What you'll do: 

• You will perform daily reconciliation and application of carrier commissions and review of membership information using multiple internal systems and attend daily calls.
• You will research commission payments, statements and system discrepancies and resolve with internal and/or external teams. 
• You will analyze complex carrier documentation to ensure accurate and timely membership and commissions in the eHealth commission system.
• You will initiate and track various commission tasks using the company’s internal workflow tracking system.
• You will prepare monthly, quarterly, and annual operational deliverables in support of the Finance close.
• You will complete internal and external audits to support SOX testing of Revenue Operations controls.
• You will write and maintain procedures related to the process, analysis, research, audits, and reporting functions.
• You will facilitate carrier calls as needed with leadership support to address open items.
• You will review carrier commission statements and membership reports to identify data improvements needed to accelerate completion of monthly application of commissions.     
• You will identify process and system improvements by collaborating with internal eHealth teams and external carriers / partners.   
• You will support department leaders on special projects, ad hoc reports and workflow improvements with the goal of establishing efficient, accurate and sustainable revenue and commission operational capabilities.
• You will perform other responsibilities as assigned. 

Who you are: 

• You have a Bachelor’s degree in business or finance or related field or two+ years equivalent with experience in cash reconciliation, accounts receivable, and collections in an operational role.
• You have strong analytical and problem-solving skills with strict attention to detail.
• You have the ability to work in a fast paced and mission driven environment, prioritize appropriately, work independently, handle multiple tasks simultaneously, and perform to high standards of accuracy.
• You are a collaborative team player with strong interpersonal, critical thinking, and communication skills - verbal and written.
• You will be proficient with Microsoft Office, including Excel and Word. Ability to create vlookup formulas and other formulas for analysis and review functions.
• You must have the ability to meet critical deadlines.
• You can demonstrate independent decision making within the scope of their role. 
• You have the ability to work with all levels of internal and external teams, from staff to executive management. 
• You have prior experience with data analysis, trending, and management reporting.
• You have knowledge of Sarbanes-Oxley (SOX) and prior experience working with auditors on internal controls testing and procedures preferred. 
• You have prior experience in the insurance or healthcare industry, specifically regarding the payment or collection of commissions.
• You have working knowledge of Tableau or similar systems preferred.