Associate Business Systems Administrator - Argentina or Mexico Based

About OpenSesame

OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We offer a comprehensive catalog of more than 40,000 eLearning courses from top publishers, but we genuinely provide companies with the opportunity to enhance and upgrade the skills of their employees.

As we grow, we diversify revenue streams, expand our product offerings, and strengthen our partner network. Our customer base has high satisfaction ratings, and there is significant opportunity to further improve retention and overall impact.

Learn more: www.opensesame.com/about

About the Team

At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.

About the Role

We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.

As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.

Performance Objectives: 

Within 30 Days:

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.

Within 60 Days:

• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
• Document and update system changes within 48 hours to ensure alignment with business processes.

Within 90 Days:

• Develop a standardized set of training materials and best practice guidelines for end users.
• Conduct at least one training session to improve adoption and efficiency.
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
• Participate in at least one significant process improvement that enhances system efficiency.

Within 120 Days: 

• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.

Tech Stack

• Salesforce
• CPQ
• Jira/Confluence
• Ringlead
• Make
• Gong
• Celigo

Location: This is a remote-first role based in Mexico or Argentina. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation.