Support day-to-day wholesale processing and distribution operations including shipping, receiving, grading, inventory, SOP enforcement, KPI tracking, staff supervision (15-25), process improvements, reporting, and training updates.
Have you ever thought about a career in the fast-paced gold and silver industry? If so, here is your golden opportunity and the timing could not be better. Upstate Coin & Gold is seeking an experienced Assistant Operations Manager to help oversee day-to-day wholesales operations at our state-of-the art facility in Centennial, Colorado.
Keys to Success:
- Motivated: You are a self-starter who thrives in fast-paced transactional environments and are excited to learn about new industries.
- Detail Oriented: You have a quick mind for accuracy and have the uncanny ability to spot errors.
- Innovative: You are a problem solver not content in a job where is it the same thing day in and day out. You want to dive deeper and know the “why” of processes. You enjoy identifying ways to improve workflow.
- Ambitious: You want to help build something from the ground up and lead by example.
Responsibilities:
- Managing, in conjunction with the Operations Manager, all day-to-day aspects of a fast-paced, high sku wholesale processing and distribution operation, including (but not limited to) the following functional areas: shipping, receiving, grading and processing and inventory management
- Managing the strict adherence to all applicable operational, health and safety, inventory control, security, and HR-related SOPs in a consistent, fair, and cost-effective manner
- Consistently meeting or exceeding all operational and customer service related KPI targets
- Identifying opportunities for ongoing process improvements, equipment upgrades, additional training opportunities, staffing changes, and/or workplace health and safety improvements
- Delegating tasks as needed while understanding that the accountability for the performance of such tasks remains with this position
- Supervise staff of 15-25 to efficiently complete daily, weekly, and monthly objectives in a manner that builds upon our best-in-class service for our wide array of vendors and customers
- May assist in hiring, onboarding, performance reviews and disciplinary processes, upon request by Operations and / or HR Manager
- Updating all relevant SOPs and training materials on an ongoing basis
- Preparation of all required daily/weekly/monthly reports
- All other tasks as assigned by management
Qualifications:
- Bachelor’s degree in Business Management, Operations Management, or a related field of study; advanced training or certifications highly desirable
- Minimum three (3) years of operations management experience in a warehouse, pick/pack/ship, or 3PL environment
- Minimum one (1) year of experience in a management or lead role
- Occasional travel to the company’s Syracuse, NY location, vendor meetings, off-site training meetings, trade shows, or other business-related functions may be required
- Excellent time management skills
- Experience working with/managing package delivery vendors and service providers (UPS, FedEx, USPS)
- Working knowledge of carrier (UPS) or other third-party automated shipping software system
- Excellent analytical and problem-solving skills
- Hands-on, “roll up your sleeves” mindset when it comes to leading by example and helping meet daily customer requirements efficiently and with a high level of accuracy
- Ability to think on one’s feet and adjust schedules and workflows to adapt to daily changes in demand
- Strong written and oral communication skills
- Proficient in MS Office and Google Suite tools
- Hands-on ERP experience is a plus, NetSuite highly desirable
- Strong working knowledge of OSHA and other related workplace safety requirements
Total Rewards Package:
- Competitive compensation based on experience
- Annual performance bonus opportunity based on meeting/exceeding project management metrics and KPIs
- Up to 6% company match on 401(k)
- Employer-paid profit-sharing and cash balance plans
- Comprehensive medical, dental, vision, and Employee Assistance plans
- HSA and FSA plans (pre-tax benefit)
- Company paid STD, LTD, Life, and AD&D
- Supplemental coverage available, including Critical Illness, Accident, Hospitalization, and Pet
- PTO and paid holidays
- Employee discounts
- Extensive on-the-job training and opportunities for advancement
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