Support multi-family property operations including marketing and leasing, resident file and compliance management (HUD/LIHTC), rent posting in Yardi, vendor invoice processing, loss mitigation and resident relations. Assist with financial reporting, inspections, events, and assume Leasing Consultant duties when needed to maximize occupancy and NOI.
Summary: The Assistant Community Manager assists in the management of multi-family residential real estate properties. Responsibilities include marketing and leasing, member management, regulatory compliance, program documentation, and financial management.
The Assistant Community Manager sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, collection rate, member satisfaction, regulatory compliance, program documentation, and accuracy/response time to maximize property performance and member support.
Essential Job Duties are performed with strict adherence to Maiker standards, policies and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marketing and Leasing
- Prepare leases, addendums and other legal paperwork for new move ins
- Manage and maintain resident files throughout the tenure of the lease(s)
- Oversee the completion of security dispositions in a timely fashion
- Identify competing communities, document the rates for each apartment type, size, and amenities, assist with the task of preparing market surveys
- Assume all responsibilities of the Leasing Consultant when the position does not exist
Member Management
- Process and prepare all applicant and resident files in compliance with Project Based Section 8 and LIHTC rules and regulations
- Maintain awareness of and comply with the Fair Housing Act and all applicable HUD regulations
- Perform annual renewal inspections in accordance with HUD and LIHTC regulations
- Contact utility companies to arrange for transfer of service for resident
- Generate and post three day demands and other required legal notices
- Assist with resident evictions in compliance with court orders, and lawyer and owner directions
- Resolve resident issues, and if issue cannot be resolved, direct concern to Community Manager
- Assist in the planning and implementation of resident events and office themes
Financial Management
- Purchase supplies and equipment for leased properties
- Record all rent receipts in Yardi software system, process vendor invoices and purchase orders
- Complete required reports in absence of Community Manager, including but not limited to: The Monday Morning Report, 4P report, Month End, and Market surveys
Qualifications
Education and Experience
- 1 year certificate from college or technical school; or 1-2 years related experience and/or training; or equivalent combination of education and experience
- 1-2 years of affordable housing leasing experience
- Experience in budgeting and property cost control
- Working knowledge of MS Office Word, Excel, Outlook
- Working knowledge of Yardi Property Management software
- Assisted Housing Manager Certification preferred
- Bilingual in Spanish/English preferred
Knowledge and Skills
- Excellent listening, verbal, and written communication skills
- Excellent customer service skills, sensitive to customer needs
- Strong sales skills: identifies and sells to customer needs, delivers effective presentations, negotiates well, uses closing skills appropriately
- Translates product features to benefits, understands and responds to competition, applies market knowledge
- Excellent organizing and planning skills with ability to manage multiple projects and priorities
- Detailed, accurate, and consistently meets deadlines
- Demonstrates exceptional teamwork
- Strong mathematical skills, including fractions, percentages, and ratios
- Defines problems, collects data, establishes facts, and draws valid conclusions
- Interprets technical procedures and governmental regulations
- Listens and involves others in the decision-making process when necessary
- Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs
Physical Requirements and Working Conditions
- Regular computer use throughout the day, ability to sit for lengthy periods of time
- Stand and walk on hard surfaces, and go up and down stairs
- Lift/push/pull/carry various objects of 10 – 30 lbs. frequently and 30 – 50 lbs. occasionally
- Reach to shoulder level and above, and bend at the hips and knees
- Duties of the job expose the employee to outdoor weather conditions on a regular basis
- The noise level in the work environment is usually moderate
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