Application Configuration Analyst II, STaX Data

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The STaX Team plays a critical role in the Customer Experience Operations (CXO) organization. The Data team falls under the Application Delivery Strategy Team (ADS) for STaX, whose mission is to create a world class agent experience by delivering the best applications. This team operates from Dish TV headquarters in Englewood, CO.
The Application Configuration Analyst II, STaX Data will manage products, services, and rules via database management applications that power agent, customer, and technician facing applications This team handles the product catalog which consists of programming, equipment, add-ons, offers, and physical products that we ensure are available, consistent, and accurate based on business rules. We also evaluate the impacted applications to make sure they provide the best user experience. You will thrive in this role if you are self-motivated, adaptable, eager to learn, and excited to solve an array of puzzles.
Key Responsibilities:

• Create and update documentation to ensure team's future success; including, but not limited to, SOPs, new process documentation, and general knowledge gathered
• Collaborate effectively with business partners, subject matter experts, and developers, working together to optimize solutions and processes
• Continuously interpret, refine, and implement business needs/requirements to make updates to agent, customer, and technician applications; utilize feedback and metrics to identify areas for improvement
• Validate product catalog for functionality and ease of use; troubleshooting and fixing issues identified with products, services, and related configuration while developing and sharing best practices to avoid future obstacles
• Utilize Jira, time management, and planning skills to deliver project/team tasks within given timelines; identify and prioritize opportunities based on feedback, level of effort, and business priorities

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree from four-year college or university; or at least four years related experience and/or training; or equivalent combination of education and experience

Skills and Qualifications:

• Exceptional written communication skills with the ability to convey complex ideas in a clear and concise manner; ability to interact with and communicate effectively with a large spectrum of different stakeholders, including senior business executives and technology experts
• Ability to work collaboratively with cross-functional teams and adapt quickly to changing priorities and requirements; comfortable dealing with ambiguity and working in a fast-paced, constantly changing environment with strict deadlines
• Ability to maintain a professional and positive attitude in the face of change and ambiguity while motivating others to do the same
• Demonstrate a passion for personal growth and learning; show a commitment to staying current in their field and striving for excellence
• Has the aptitude or desire to learn configuration applications and other technical skills; ability to apply knowledge and logic to develop solutions to complex problems; analyze information and processes to produce multiple solutions or efficiencies, using a mindset towards long term and "big picture" outcomes

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )