Annuity Specialist – Disbursements

The Annuity Specialist - Disbursement is responsible to process annuity transaction requests based on the provisions of the contract; within established compliance guidelines set forth by management. The Specialist provides customer service to internal and external clients that is prompt and accurate while managing competing priorities.

REVIEW

• Accurately determine if requests are in good order (IGO) before processing.

• Process transactions within the established turn-around times to ensure department meets service level agreements (SLA).

• Independently apply system processing skills, practices, and procedures for basic transactions

• Comfortable using reference materials and tools regarding contract provisions.

CUSTOMER SERVICE

• Respond to Service Cloud tickets from Customer Care and Sales and Marketing.

• Establish, communicate, and successfully manage policyholder expectations.

• Document contract file by sending appropriate documentation to imaging system for all RSL associates to review when assisting client with future inquiries.

• Comfortable using reference materials and tools regarding contract provisions.

TRANSACTION PROCESSING

• Consistently process assigned routine transactions within the established service level agreements.

• Understand the difference between qualified and non-qualified annuity contracts and the transactions allowed for both.

• Interpret and apply contract/policy provisions and riders as well as statutory requirements.

• Involve technical resources (tax department, legal, information services) at the appropriate time to avoid unnecessary processing delays.

COMPLIANCE

• Adhere to department production and quality policies and standards.

• Using knowledge of annuity contracts, government regulations, and departmental policies and procedures ensure required documentation is considered when processing applications.

• Conduct all business transactions in a manner that upholds the high ethical standards.

Required Knowledge, Skills, Abilities and/or Related Experience

• Associates Degree, Bachelors Preferred, in Accounting, Finance, or a related field

• 2+ years of related experience

• Basic understanding of financial institution disbursement processing.

• Work experience in decision-making and information analysis.

• Excellent math and calculation skills.

• General understanding of qualified and non-qualified account types.

• Understanding of annuity contract administration.

• Experience processing annuity transactions.

Ability to Travel: None                                              

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.