Analyst, GTM Incentive Management

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The Revenue Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate. As an Analyst, GTM Incentive Management, you will support the design, administration, and optimization of our global sales incentive programs while delivering data-driven insights that improve sales performance.

In this role, you will help manage our global commissions process and incentive compensation systems, working closely with Sales leadership, Finance, Business Intelligence, and Operations teams to ensure programs are executed accurately and efficiently. You will also analyze sales performance data to identify trends, evaluate the effectiveness of incentive programs, and support strategic decisions that drive revenue growth.

Your work will contribute to the development of scalable incentive structures and operational improvements that enable FareHarbor’s client-facing teams to perform at their best.

What you’ll do here:

• Incentive Management
• Support the administration and operationalization of FareHarbor’s global commissions process and ICM system (SPIFF)
• Automate repetitive tasks in the commissions process
• Assist with periodic autism and accuracy tracking
• Ensure incentive payouts are calculated accurately and delivered on time in partnership with cross-functional teams
• Assist in designing and implementing incentive compensation programs aligned with business objectives
• Monitor incentive program performance and provide analysis and recommendations for improvement
• Maintain documentation for commission plans, processes, and system configurations
• Performance Analysis
• Conduct analysis of commercial performance data to identify trends and opportunities for incentive programs
• Develop dashboards and reports in collaboration with Business Intelligence and commercial leadership
• Support leadership with data-driven insights to inform decision-making related to commercial strategy and productivity

• Systems and Operations
• Help maintain and optimize operational systems
• Serve as a configuration owner for key systems as needed
• Troubleshoot system or data issues related to incentive calculations and sales reporting
• Ensure operational documentation is current and accessible
• Support vendor relationships and system improvements as needed
• Contribute to cross-functional projects across the GTM/Client Operations team
• Assist with ad-hoc projects across the Revenue Operations organization

Requirements:

• 4+ years of experience in sales incentive compensation, revenue operations, or related analytical roles
• Foundational understanding of SQL
• Experience analyzing commercial performance data and generating actionable insights
• Expertise with incentive compensation management systems (SPIFF preferred)
• Experience working with data-focused teams such as Business Intelligence and Data Engineering
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience in a high-growth SaaS company preferred
• Demonstrate FareHarbor’s core values

Salary Range: $63,508 - $95,261, plus 10% bonus potential 

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.