Jobs at FareHarbor

Manages 30–50 high-value enterprise clients by building stakeholder relationships, promoting client success, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking and reservation-management issues, and communicating platform expertise and industry trends. The role requires strong analytical, problem-solving, organizational, collaboration, and client-service skills, with regular use of Excel and Tableau.

Generates top-of-funnel pipeline through high-volume outbound prospecting, primarily cold calls, email, LinkedIn, and CRM campaigns. Manages leads, qualifies prospects, schedules product demos for Account Executives, documents interactions, communicates FareHarbor’s value, monitors performance, researches market trends, and shares customer and competitive insights with internal teams.

Manage a portfolio of North American clients to drive adoption, retention, and revenue growth. Resolve inbound client issues, recommend strategic improvements, lead client and internal projects, meet KPIs for growth, communication SLAs, and retention, and advise clients using product and industry expertise.

Conduct bilingual English and Spanish SEO audits, keyword research, local and technical optimization, competitive analysis, AI search optimization, site migration recommendations, and performance reporting. Manage client portfolios, communicate with stakeholders, implement recommendations, and collaborate with account, product, and SEO teams. Use AI tools to improve workflows while staying current on search trends, structured data, E-E-A-T, and conversion-focused website best practices.

Own the specification, design, and implementation of features for FareHarbor’s large-scale web application. Collaborate with product team members, develop scalable and performant full-stack solutions, improve automated testing, resolve technical challenges, and participate in code reviews. The role requires strong Python and JavaScript skills, experience with front-end and back-end frameworks, relational databases, performance optimization, and agile development.

Manage full sales cycle for FareHarbor reservation software: prospect, demo, negotiate, close, and support implementation. Build relationships, use CRM, track performance, gather market feedback, and collaborate with product and marketing teams to drive revenue.

The Director of Client Onboarding & Enablement will lead a large team to enhance client onboarding experiences, improve operational efficiency, and drive client success through strategic training and automation efforts.