The Advanced IT Support Specialist troubleshoots complex hardware and software issues, provides analytical support, trains users, and manages deployment processes while assisting junior staff and ensuring business requirements are met.
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$30.80 - $42.35ESSENTIAL FUNCTIONS
- Handles more complex duties of troubleshooting and day to day.
- Provides analytical expertise and consultation.
- Evaluates, Formulates, defines problems.
- Designs, codes, tests, debugs and documents programs.
- Acts as liaison between department, company and cross functional team.
- Acts independently or as project team member to ensure business requirements are met.
Education and Experience:
- Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor's degree with 5-8 years of relevant experience
Knowledge, Skills, and Abilities:
- The responsibilities of this position are to provide support for all end user hardware and software issues
- This includes day-to-day support, application setup and troubleshooting of internal IT supported applications
- Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed
- May conduct IT classes for new hires and manage the setup of users onto various network based systems
- Responsible for the automation and management of the client PC imaging process and client software deployment process
- Serves as escalation point for junior level support staff
- Performs other related duties as directed by the manager
- High level of applied experience, capable planner
- High degree technical knowledge
- Known as subject matter expert
- Seek continuous improvement
- Capable of handling escalated situations
- Identifies and proactively tackles future issues
Why Join Bio-Techne:
- We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
- We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
- We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
- We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
- We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Top Skills
Network Systems
Pc Hardware
Software Troubleshooting
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