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Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.
Top Skills:
GainsightSailpoint CrmSalesforce
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
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Consumer Web • Software • Travel
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Reviews, corrects, rebills, and follows up on medical claims to secure maximum contractual reimbursement. Responsibilities include obtaining claim status, researching account issues, contacting patients and insurers, handling appeals and denials, responding to carrier correspondence, and meeting productivity and quality standards. The specialist maintains HIPAA compliance, identifies process improvements, and works independently or collaboratively to meet accounts receivable service-level metrics.
Who We Are Looking For
Reviews claims for accuracy and completeness, corrects claims timely to receive prompt payment, rebills claims as needed, resolves underlying claims issues to resolve issues
What You’ll Be Doing As A Part of Our Team
- Pursue full contractual reimbursement on behalf of our members.
- Obtain claim status via phone or internet
- Resolve accounts quickly and accurately, obtaining maximum reimbursement, and perform investigative follow up tasks in a fast-paced environment
- Conduct research, including sometimes contacting patients, insurance carriers, and claim adjusters.
- Claim Appeals
- Responding to insurance carrier correspondence or inquires
- Timely and accurate follow-up on denials and appeals
- Consistently meet or exceed productivity and quality standards.
- Work independently or as a member of a team to achieve and maintain SLA metrics set by the AR Department.
- Identify opportunities for member, system, and process improvements and submit to team lead.
- Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
- Reliable and punctual in reporting for work and taking designated breaks.
- WebPT Accounts Receivable Specialist I reports to the Accounts Receivable Lead.
What You Should Have to Qualify
- High school Diploma/GED
- 2 Years of experience in Full-cycle medical billing or schooling
Culture is at our Core
- Service: Create Raving Fans
- Accountability: F Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.
Company Perks
- Ample Time Off for fun and rest
- Work from nearly anywhere in the US
- Time Off to make an impact through volunteering
- Multiple Employee Resource Groups (ERGs)
- Health, Dental, Vision, 401k, HSA, any many other benefits
- Authenticity and Acceptance
At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $19.04/hr - $23.80/hr.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
