Accounts Receivable Lead

We have an exciting permanent opportunity for an Accounts Receivable Lead to join our team.
In this role, you will primarily lead and support the Accounts Receivable team responsible for managing our Business, Enterprise, and Government customer portfolio. You will ensure AR operations run efficiently, debtor performance is actively managed, and customer interactions support strong commercial outcomes and long-term stakeholder relationships.
You will take ownership of Accounts Receivable systems, reporting, governance and performance frameworks, while coaching and developing a high-performing team. Working closely with internal and external stakeholders, you will proactively identify risks, resolve complex issues, and drive continuous improvement initiatives that strengthen controls, improve cash flow outcomes and enhance the customer experience.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

To be successful in this role, you will demonstrate:

• Strong people leadership skills with the ability to coach, develop and motivate teams to achieve performance outcomes

• Proven experience building accountability, monitoring performance, and driving continuous improvement within a service-oriented environment

• Strong commercial acumen and a track record of delivering cash flow, collections, and customer outcomes

• Experience operating within complex, high-volume environments involving multiple systems, stakeholders, and competing priorities

• Strong stakeholder management skills with the ability to influence, negotiate and build trusted relationships across all levels of the business

• Experience managing debtor performance, collections strategies, credit risk, and escalation processes

• Confidence handling difficult conversations and resolving complex customer or stakeholder issues

• Strong systems literacy, analytical capability and reporting skills, with experience using ERP platforms and advanced Excel skills highly regarded

• An understanding of governance, controls and risk management within a large corporate or ASX-listed environment

• Excellent organisational, communication and problem-solving skills, with the ability to remain calm and effective under pressure

• Experience working within telecommunications, utilities or another complex recurring-revenue environment will be highly regarded

How will you support our "Why"?

• Lead, coach, and develop Accounts Receivable team members, fostering a culture of accountability, performance ownership and continuous improvement

• Own AR systems, processes and reporting frameworks, ensuring accuracy, efficiency, governance and data integrity

• Manage overall debtor performance, aged receivables, high-risk accounts, insolvency matters, credit assessments, escalations, and write-off processes

• Monitor and improve collections performance, driving strong cash flow outcomes while maintaining positive customer and stakeholder relationships

• Identify emerging risks, operational inefficiencies, and control weaknesses, implementing practical solutions and preventative actions

• Oversee day-to-day Accounts Receivable operations across Business, Enterprise, and Government customer portfolios

• Act as the escalation point for complex account matters, disputes, and stakeholder concerns, ensuring timely and effective resolution

• Build strong cross-functional partnerships across Finance, Sales, Customer Operations, and other key business functions

• Support reconciliation activities, audit requirements, reporting obligations, and other ad hoc Accounts Receivable responsibilities

• Drive process improvement initiatives that enhance customer outcomes, strengthen controls, and improve operational efficiency

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at [email protected]

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!