Account Manager

Account Manager 

1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:

• $20M Series A co-led by Glade Brook and Greycroft
• Read customer reviews on G2
• Visit AxiosHQ.com
• 2023 State of Essential Workplace Communications

Why it matters: The Account Manager role (internally leveled as Account Manager II) is part of the Customer Success team and owns the commercial partnership with executive leadership across our customers. This includes but is not limited to owning the contract renewal and expansion opportunities focusing on tying to business value metrics, increasing revenue and achieving retention goals.

Go deeper: Ideal candidates will embody a sales-first  commercial mindset to strategically retain existing customers and increase revenue in a hyper-growth startup environment:

• Proactively maintain ownership of a book of business focused on building and maintaining strategic relationships throughout the customer lifecycle 
• Focus on account plans for growth and expansion opportunities while prioritizing earning and renewing current customers business
• Consistently outperform against both individual and team quantitative and qualitative KPIs
• Organize and provide accurate weekly sales forecasts to provide understanding into customer health and opportunities 
• Negotiate and initiate problem-solving and risk-mitigation strategies to address customer challenges and sustain retention efforts
• Utilize CRM tools to analyze and deliver insights into customers health
• Create and deliver strategic value reviews focused on mutual business goals
• Uphold timely communication with customers and deep discovery conversations with executive stakeholders
• Partner closely with Customer Success Managers throughout the customer lifecycle to ensure seamless onboarding, adoption, and achieve shared success metrics
• Set an exceptionally high standard for meeting and exceeding customers expectations

The details: Ideal candidates will embody a commercially minded entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:

• 3+ years of account management (quota carrying) experience in growing existing accounts for a company that provides SaaS, AI or technology service solutions
• Proven track record of managing, hitting and exceeding sales targets 
• Strong commercial skills with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsell opportunities
• Creative, organized and proactive with a winning attitude and solutions first mindset
• Growth mindset with a constant desire to receive and share feedback, willingness to learn and grow 
• Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
• Comfort with a fast-paced environment where things are growing and changing at lightning speed

Don’t forget: 

• Axios HQ believes in fair and equitable pay. Annual on target earnings for this role is in the range of $100,000–$115,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
• Health insurance
• Primary caregiver 12-week paid leave
• 401K + match
• Generous vacation policy, plus company holidays
• Company equity
• A commitment to an open, inclusive, and diverse work culture
• Annual learning and development stipend
• Monthly work-from-home stipend
• Tele-mental health services
• Virtual company-sponsored social events

Equal Opportunity Employer Statement:

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios HQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.